Manager, Loyalty Business Partner APAC Hotels

As a team member responsible for supporting the senior leadership in setting the strategy for how RHG Hotels leverage loyalty to achieve annual targets, your key roles and responsibilities include: - Regular training to hotels to ensure the Loyalty program is properly implemented and delivered in all the hotels - Foster and improve the Loyalty champion community by creating competitions and supporting Hotels via different channels of communications - Liaise with Revenue and Operation teams to ensure member-specific benefits reflect evolving customer needs and sustain profitability while driving long-term loyalty - Contribute to and oversee the developments and implementations of the loyalty program/practices and monitor the progress by executing performance reporting and level presentations on a regular basis - Assist with the investigation of potential fraud cases - Identify training material needs and support with the creation of job aids for training and development - Lead and manage ad-hoc projects related to the development/update/growth of the Radisson Rewards Program In terms of Stakeholder Engagement and Strategic visits to Hotels, you will: - Act as a liaison representing loyalty at both internal and external levels and proactively develop a strong relationship with involved stakeholders (FOMs, GMs, and MDs) to ensure alignment and garner support for loyalty initiatives - Represent the voice of the loyalty program for the hotels to ensure delivery on the Loyalty goals and objectives - Support in providing in-depth reporting and drive loyalty brand standards compliance, loyalty-associated revenue, and enrolments at hotels in close collaboration with different departments Your support for RHG Hotels regarding the Radisson Rewards Program will include: - Assist in the administration and operational aspects of the loyalty program, including hotel training, member enrollment, profile management, and point accrual/redemption processes - Support senior leadership with the strategy to grow loyalty associated revenue, the number of members acquired, and member satisfaction for the Radisson Rewards program across RHG Hotels - Build annual targets, monitor & measure monthly performance to achieve the agreed Loyalty Goals for RHG Hotels - Ensure full KPIs Target Achievement in all Hotels, in line with the global strategy in terms of Enrolments and benefits delivery at hotel level, supporting and improving technical processes/systems used by Hotels Competencies & skills requirements for this role include: - Strong problem-solving and interpersonal skills required - Experience in marketing/quality for hotels and/or operational deployment of initiatives in Hotels are assets - An understanding of how loyalty programs use their currency and member data to maximize consumer behavior is an asset - Must have the initiative to work independently and the ability to collaborate - Ability to develop and deliver senior-level ready material Job requirements and qualifications: - Minimum education: Bachelor's Degree, preferably in Marketing or Hotel Management - Minimum experience: 4+ years of experience managing senior client relationships with a proven record of interfacing with all levels of an organization/hotels - Language skills: Must be fluent in English. Additional language(s) are a plus,