About Us
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.
What's In It For YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through a comprehensive learning & development framework
Role Purpose
The role is responsible to assist in the management of vendor contracts, preparation of recovery plans, support the effective running of the business premises and support to strategically ensure most effective use of resources in alignment with the organizational and functional objectives.
Role Accountability
- Ensure clear cut vendor SLA are documented in the agreement along with corrective actions and penalty clauses; maintain ready reckoner for all the critical vendor SLA and their corresponding penalties
- Monitor existing vendor performance on agreed SLA and conduct monthly connect meetings with vendor managers; suggest and implement changes in the existing agreements for prompt and better services from vendor
- Ensure timely corrective action are being carried out including release of warning letters along with action plan for recovery
- Manage COCP Mobility services i.e. issuance of new connections, conversion of existing connections, porting, SIM swapping along with appropriate documentation and timely activation / deactivation, reconciliation of bills, etc.
- Work with key stakeholders to ensure compliance to specific Regulatory norms for the Facility as and all vendors/Support staff at these facilities
- Support in managing the requirements of MDs and other deputees
- Ensure PAN India Vendors operate in accordance with CLRA & shops and establishment Act - maintain contractual employees PF, ESIC documents, background checks for pan-India contractual manpower, updation of compliance boards in the region, support during audits, etc.
- Inventory Management & Fixed Asset Management - updation and weekly reconciliation of inventory management register, managing documentation, monitoring and Auditing of Fixed assets at the designated locations
- Participate in ESG related projects and initiatives
- Manage all travel partners for SBIC, Negotiate and bring-in more hotel, guest house options
- Maintain all process documentation practices in compliance with the process guidelines
Measures of Success
- Adherence to all the compliances
- YOY saving on Travel budget
- Employee satisfaction and NPS score in COCP management
- Number of defects in inventory management and recon for all infrastructure related projects
- Timely and accurate updation of process documentation
- Process Adherence as per MOU
Technical Skills / Experience / Certifications
Understanding of local regulatory requirements (legal/Compliance) with regards to Facilities, Infrastructure and Manpower management.
Competencies critical to the role
- Interpersonal and stakeholder management skills.
- Verbal & written communication skills
- Problem-solving ability
Qualification
Bachelor's degree in relevant field
Preferred Industry
FSI / Any
