This role is responsible for ensuring the successful implementation and support of Warehouse Management IT systems, primarily Manhattan Associates Active platform, including solution design, development, testing and deployment. Managers provide technical leadership in the planning, design, and architect phases of IT solutions development. They oversee and lead services, processes, and resources related to technology solutions across the organization. They shape IT strategy, develop optimal solutions, and provide subject matter expertise related IT solutions offerings. They also lead the technology transformation projects in collaboration with other IT departments.
Manager - IT Solutions Manhattan (MAWM )
10 plus years of experience with 5+ years of directly-related to Manhattan Active relevant experience with 3+ years in a managerial capacity, preferably in client software solutions design or management of IT Operations. Industry experience in pharmaceutical distribution, wholesale distribution, supply chain and warehouse management systems
Primary Duties & Responsibilities:
Manages the development, configuration, deployment, monitoring, maintenance, and support of IT systems -primarily Manhattan Associates Active WM platform (MAWM). Experience with Supply Chain systems including TMS, WMS, Parcel Optimization and visibility are beneficial.
Responsible for building out and optimizing a Global Center of Excellence to support global solutioning, testing, configuration, and deployment support for Manhattan Active WM and associated supply chain systems. Leveraging centralized capabilities for design, build/config, test and deployments for multi-country transformation programs.
Coordinates ongoing IT activities to ensure data transmission, solution availability, and service levels within predetermined SLAs
Serves as a key liaison between business & IT solution development teams to ensure delivery of desired IT solutions
Leads and manages end-to-end implementation of technology transformation projects in collaboration with other IT departments & teams
Prepares the annual budget for the group s information systems
Provides suggestions on how new technical capabilities will be delivered into the business
Prioritizes and schedules projects within the portfolio to balance the workload and meet critical business deadlines
Manages risks, assumptions, issues, and dependencies, ensuring that these are identified, mitigated, or escalated, as necessary
Ensures appropriate compliance with project delivery methodologies and processes, identifying issues and opportunities to promote continuous improvement of the process
Ensures appropriate compliance with the agreed delivery governance framework to enable reusability of the framework wherever possible
Validates and approves estimates for all projects within the portfolio to ensure that they cover all identified work and represent value for money for the customer
Ensures that financial forecasts and reports are produced and maintained for all projects within the portfolio by tracking project budgets, actuals, and invoices and accounting for variances
Recognizes the potential strategic application of ITS, initiates investigation and advises on the development of innovative methods to exploit ITS assets for the benefit of the organization
Provides strategic insights cross functionally to marketing, commercial operations, product development, and supply chain functions
Leads the transformation that encompasses the elements of people, process and technology
Additional
Experience & Educational Requirements:
bachelors Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 10 plus years of experience with 5+ years of directly-related to Manhattan Active relevant experience with 3+ years in a managerial capacity, preferably in client software solutions design or management of IT Operations. Industry experience in pharmaceutical distribution, wholesale distribution, supply chain and warehouse management systems
.
Experience & Educational Requirements:
bachelors Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 5+ years of directly-related or relevant experience with 2+ years in a managerial capacity, preferably in client software solutions design or management of IT Operations.
Preferred Certifications:
Lean Six Sigma
Certified Information Systems Security Professional (CISSP)
ITIL, ITSM Certifications
Project Management Professional (PMP) Certification
Skills & Knowledge:
Behavioral Skills:
Coaching and Mentoring
Collaboration
Conflict Resolution
Critical Thinking
Detail Oriented
People Management
Presentation Skills
Technical Skills:
Enterprise IT Management
Data Management
Information Security Strategy
IT Infrastructure Management
Service Level Maintenance
Standard Operating Procedure Design
Tools Knowledge:
Microsoft Office Suite
Business Intelligence Tools like Tableau, Power BI
CRM platforms such as SAP, Salesforce
Spine Mapping: M2
Priority: 2
