Posted:2 weeks ago|
Platform:
On-site
Full Time
Lead and manage a team of 13 members handling: AR Invoicing / Billing, Cash Application & Bank Reconciliation, Dispute & Deductions, Claims Validation & Processing, Collections & Follow-ups, Credit Risk Review
Ensure daily operations are executed in a timely, accurate, and compliant manner.
Conduct regular governance meetings and provide performance updates to client stakeholders.
Address escalations, resolve issues promptly, and maintain strong client relationships.
Drive root cause analysis and preventive action planning for process issues.
Ensure process documentation (SOPs, work instructions) is up to date and adhered to.
Support audit readiness, internal controls, and compliance with company and client policies.
Supporting system mapping, data validation, and business readiness activities.
Coordinating change management and knowledge transition for the I2C team.
Bachelor's degree in finance, Accounting, Business Administration, or a related field.
Relevant years of experience in Order to Cash / Invoice to Cash domain, withgood years in a managerial or team leadership role.
Strong understanding of Accounts Receivable, Cash Application, Collections, Credit Management, and Dispute Resolution.
Proven experience in client-facing roles with accountability for SLA management and operational delivery.
Strong communication skills in English (spoken and written).
Hands-on experience with Oracle ERP (Fusion/EBS) ERP implementation experience is a strong advantage.
Ability to manage multiple accounts and prioritize tasks effectively.
Strong negotiation, problem-solving, and interpersonal skills.
Familiarity with the semiconductor or electronics industry is a plus.
Familiarity with US accounting standards and business culture.
Prior experience working for a BPO/Service Provider serving a US-based client.
Ability to work in US time zones or overlap hours as needed.
High attention to detail and analytical thinking.
Genpact
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