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Manager - International voice process

Manager - International voice process

Golden Opportunities

5 - 9 years

10 - 11 Lacs

kolkata

Posted:2 weeks ago| Platform:

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Skills Required

international voice process customer service voice support products services inbound calling crm outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle international customer calls inbound and outbound professionally and resolve customer inquiries and issues.
Provide accurate information about products services.
Ensure high levels of customer satisfaction through excellent service.
Meet, exceed daily, weekly, and monthly performance metrics.
Document customer interactions accurately in the CRM system.
Prior experience in a BPO and Call Center or voice support role.
Must have skill set Looking for candidates with International Voice Process / Call Center Operations skills
Should have experience coming from customer Service Space - Voice Process Candidate with the discipline.

Contact Person: Divya R

Email ID: rdivya@gojobs.biz

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