Manager- Inflight Service Delivery and Standards

As a Manager Inflight Service Delivery & Standards based in Gurugram, ISC, you will be expected to have a minimum of 8-9 years of international airline experience with exposure to flying on B787, B350, B777, or A330 aircraft. Ideally, you should have previous experience as a Chief Purser or Senior Manager, demonstrating comprehensive knowledge of Inflight SOPs, service, and safety protocols. Your role will also require proficiency in creating digital content that simplifies complex information for easy comprehension by crew members. Proficiency in MS Office tools such as Excel, PowerPoint, Word, and Outlook is essential for effective management and communication within the team. Strong verbal and written communication skills are crucial for your day-to-day interactions with crew members and other stakeholders. You should be adept at crafting communications, designing circulars, and developing compelling content across various platforms and applications. Efficient data management and the ability to handle multiple projects simultaneously while meeting deadlines are key skills for this role. In this position, you will be expected to analyze business challenges using a data-driven approach and provide actionable recommendations to the Reporting Manager. Your proactive attitude towards pitching new ideas, taking initiatives, and identifying opportunities for improvement will be highly valued. Collaboration with various stakeholders, being a team player, and maintaining flexibility in work timings are essential attributes for success. Your responsibilities will include ensuring that cabin operations adhere to the Airlines" regulations and standards, supporting in-flight processes across all Cabin Attendants and In-flight Bases, and fulfilling duties outlined in the SMS Manual.,