Manager, Implementation - Accountant Product

As a seasoned customer success leader at Rippling, you will be joining the Implementation team as a first-line manager. Your role will involve coaching and developing a team of 6-8 Implementation Managers, engaging with high-priority customers, and driving improvements on key metrics. Collaboration with Sales, Product & Engineering, and Customer Support teams will be essential to ensure a seamless customer onboarding experience. Key Responsibilities: - Develop Implementation Managers through hands-on coaching and mentorship - Support hiring & onboarding of new Implementation Managers - Resolve customer escalations effectively to ensure maximum satisfaction and positive relationships - Drive customer adoption of key features and best practices - Evaluate, improve, and streamline internal processes for increased simplicity and efficiency - Track, monitor & continuously improve performance on key metrics & KPIs - Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams for a seamless customer journey - Work with Product & Engineering to enhance product functionality based on customer feedback in Implementation Qualifications Required: - 5+ years of SaaS experience in professional services, implementation, or customer success - 2+ years of experience leading a team; passionate about supporting and guiding a team's growth, career progress, and job performance - Strong prioritization and time management skills - Energetic attitude to support your team and customers with a can-do approach - Attention to detail and problem-solving ability for complex, interdependent issues - Flexible to adapt to scaling and changing organizations and responsibilities Additional Company Details: Rippling, based in San Francisco, CA, has secured funding of $1.4B+ from renowned investors like Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has been recognized as one of America's best startup employers by Forbes. Candidate safety is a priority, and all official communication will be sent from @Rippling.com addresses. Note: This is a hybrid role that will require you to work at our Bangalore office three days a week. The job also necessitates working in the EST shift.,