Manager HR Data Analysis

Manager, HR Data Analysis - Workforce Administration

Roles & Responsibilities

• Leads the

  HR Workforce Administration Team (WFA)

  by providing best practices, handling escalations, and ensuring data accuracy and confidentiality.
• Responds to escalated inquiries and issues related to Amgen's

  Workday system

  .
• Performs

  audits and controls on HR Master Data

  and transactions.
• Monitors and ensures the performance of Amgen's Workday system.
• Generates

  HR Data reports within Workday

  .
• Performs transactional work in Workday using

  EIBs (Enterprise Interface Builder) and Mass Operations Management (MOM) tools

  .
• Advises HR and Employee Service Stakeholders on

  HR System solutions and best practices

  .
• Provides excellent customer service as measured by Quality Standards and SLAs.
• Assigns and Audits HR system security roles.
• Performs system testing and supports the configuration of the HR system to meet business goals.
• Maintains content in the team's knowledgebase and suggests improvements for ongoing development.
• Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes.
• Leads other projects/activities as needed, and participates in cross-functional process improvements.
• Identifies opportunities for HR process improvement based on frequent contact with HR and Employee Service Stakeholders.

Basic Qualifications and Experience

• 5 years minimum experience in human resources

  with hands-on experience with Workday.

• 4 years experience managing an operations team

  that handles HR mass transactions.
• Master's degree,

  OR

• Bachelor's degree and 5 years of HR IS experience.

Functional Skills

Must-Have Skills:

• Strong working knowledge of

  Workday

  , including using tools such as EIBs, Mass Operation Management, and data audits.
• Experience in creating and using Workday reports.
• 5+ years experience in human resources and corporate service center supporting Workday.
• 4+ years experience managing an operations team that handles HR mass transactions.

Soft Skills

• Excellent analytical and troubleshooting skills.
• Strong quantitative, analytical (technical and business), problem-solving skills, and attention to detail.
• Strong verbal, written communication, and presentation skills.
• Ability to work effectively with global, virtual teams.
• Strong technical acumen, logic, judgment, and decision-making.
• Strong initiative and desire to learn and grow.
• Ability to manage multiple priorities successfully.
• Exemplary adherence to ethics, data privacy, and compliance policies.