Manager

Golden Opportunities

10 - 15 years

10 - 13 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

international voice us calling contact center operations us voice process call center operations international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Manage contact center operations, ensuring efficient handling of international voice calls from clients across various industries.
Oversee call center teams, providing guidance on customer service standards, sales strategies, and performance metrics.
Develop and implement effective training programs to enhance team members' communication skills and product knowledge.
Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.

Job Requirements :

10-15 years of experience in BPO/Call Center industry, preferably in an International Voice Process role.
Strong understanding of contact center operations, including call routing, queuing systems, and quality assurance processes.
Proven track record in managing high-performing teams in a fast-paced environment.

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