Manager – GBS | Trade-to-Cash – Deduction Recovery

Knowledge, Skills, and Abilities

• Exceptional proficiency in written and spoken English.
• Strong interpersonal, communication, and team management capabilities.
• Customer-focused mindset with a high degree of empathy.
• Meticulous attention to detail.
• Advanced user of SAP systems.
• Proficient in Microsoft Excel.
• Familiarity with Lean methodology is an added advantage.
  

Education And Qualifications

• Bachelor’s or Master’s degree in Commerce.
• Alternatively, a minimum of 8–10 years of hands-on experience in end-to-end Order-to-Cash (O2C) processes.
  

Professional Experience

• 12–16 years of overall experience, with a proven track record in O2C management.
• Demonstrated success in leading teams of 50–100 members.
• Experience in process improvement initiatives and root cause analysis.
• Background in project management.
• Exposure to shared service environments is a plus.
  

Additional Responsibilities

• Support the team in optimizing and reinforcing controls over working capital processes.
• Collaborate with cross-functional teams and external stakeholders to drive continuous improvement.
• Oversee daily financial operations, including the review of purchase requisitions, payment approvals, and capital expenditure assessments.
  

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes

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