Manager, Field Medical Excellence Operations

Amgen Inc

2 - 6 years

9 - 13 Lacs

hyderabad

Posted:7 hours ago| Platform:

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Skills Required

data analysis automation data validation excel analytical data quality operations analytics crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Execute routine support activities for CRM platforms (Veeva/Salesforce) and reporting tools.
Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
Manage mailboxes, portals , and user requests globally, ensuring timely resolution and documentation.
Contribute to system enhancement projects through testing, impact assessment, and documentation.
Support ad hoc stakeholder requests , report generation, and data validation.
Build wireframes and mockups for new system features and reporting capabilities.
Perform basic data auditing and validation to support CRM data quality.
Support internal and external country specific audits with accurate data with regulatory standards and company policies.
Develop SharePoint-based tools and documentation in alignment with internal standards.
Assist in designing and documenting CRM processes, business workflows, and system integrations.
Participate in user training and onboarding activities for new field users.
Collaborate with cross-functional teams (e. g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.

Basic Qualifications and Experiences:

Advanced scientific degree:

Bachelor s degree & 6 years of directly related industry experience OR

Associates degree & 8 years of directly related industry experience

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