Manager- Enterprise Success

As the Manager of Enterprise Success Program at Commvault, you will be responsible for overseeing the end-to-end service program delivery within a designated customer portfolio. You will represent Customer Success throughout all stages of the deal while fostering critical partnerships with internal and external stakeholders. Acting as the primary leadership point of contact and escalation for the customer base, you will directly manage Customer Success and Technical Account Managers and supervise the delivery of services to customers. Your role will involve driving customer satisfaction, promoting effective utilization of Commvault's cloud platforms, ensuring consumption and growth, fulfilling Support contractual obligations, and governing delivery for the assigned accounts led by your team members. Your daily responsibilities will include recruiting, onboarding, developing, coaching, mentoring, and evaluating a diverse team of Customer Success Account Managers and Technical Account Managers. You will establish clear expectations for excellence, cultivate an inclusive environment, and foster outstanding cross-team collaboration and communication. Collaborating with vital partners at Commvault will be essential to clarify roles, ensure comprehensive account coverage, assign projects effectively, and promote cross-functional teamwork. In addition to team management, you will empower and support your team to expedite the implementation of cross-cloud workload projects, ensuring technical readiness, addressing blockers promptly, and coordinating technical resources effectively. It will be your responsibility to ensure that the team delivers high-quality, resilient, and successful production deployments. You will also drive operational excellence by managing consumption opportunities efficiently, providing insightful reporting, and maintaining the health of the delivery portfolio. To excel in this role, you should have proven leadership skills in building, coaching, developing, and retaining high-performing teams to achieve business objectives, foster customer success, and ensure value realization. A minimum of 10 years of experience and 5 years in people management is required, along with previous experience in revenue management and forecasting. Demonstrated ability in technical sales, Professional Services, consultative roles, or program delivery is essential, with a proven ability to manage sophisticated projects and support engagements effectively. Additionally, you should have demonstrated ability in inspiring change management or technical adoption initiatives. You will love working at Commvault because of the benefits and opportunities provided, such as the Employee Stock Purchase Plan (ESPP), continuous professional development, product training, and career pathing. Other benefits include annual health check-ups, Car Lease Program, Tuition Reimbursement, an inclusive company culture, an opportunity to join Community Guilds, personal accident cover, and term life cover. Please be aware that Commvault does not conduct interviews by email or text and will never ask you to submit sensitive documents before your first day of work. If you suspect a recruiting scam, please contact wwrecruitingteam@commvault.com.,