Manager Digital Transformation & Automation Enablement

We are seeking a dynamic and experienced professional with a strong digital mindset to drive automation and digital transformation initiatives across functions. This role will act as a bridge between business operations and the RPA Center of Excellence (COE), identifying automation opportunities, preparing business documentation, and ensuring successful implementation and adoption.

Key Responsibilities:

• 1. Automation Opportunity Identification
• Collaborate with functional teams (HR, AP, AR, Procurement R2R, etc.) to identify and assess automation opportunities.
• Conduct process assessments and feasibility studies to prioritize high-impact use cases.
• Promote a culture of continuous improvement and digital thinking across teams.
• 2. Business Documentation & Handover
• Create high-quality Business Requirement Documents (BRD) and Process Design Documents (PDD).
• Work closely with the RPA COE team to ensure smooth handover and alignment on requirements.
• Participate in solution design discussions and provide business context.
• 3. Project Execution & UAT
• Act as the business lead during the development and testing phases.
• Coordinate and execute User Acceptance Testing (UAT) with stakeholders.
• Ensure timely sign-off and transition to production.
• 4. Run Phase Ownership
• Own the post-deployment phase including monitoring, issue resolution, and benefit tracking.
• Act as the first point of contact for process owners and COE for any enhancements or issues.
• Ensure SLAs and KPIs are met for automated processes.
• 5. Operational Contribution
• Contribute to day-to-day functional operations (e.g., HR Ops, AP, AR) to maintain domain expertise.
• Balance operational responsibilities with digital transformation initiatives.
• 6. Change Management & Stakeholder Engagement
• Drive change management and user adoption for digital solutions.
• Conduct training and awareness sessions for business users.
• Engage with senior stakeholders to report progress, risks, and benefits.

Key Skills & Competencies:

• Strong understanding of RPA tools (preferably UiPath) and automation lifecycle.
• Experience in process mapping, Lean/Six Sigma methodologies.
• Excellent documentation and communication skills.
• Strong stakeholder management and cross-functional collaboration.
• Analytical mindset with a passion for digital innovation.
• Ability to manage multiple priorities and drive results in a matrix environment.

Qualifications:

• Bachelors/Masters degree in Business, Engineering, IT, or related field.
• Certification in RPA, Lean Six Sigma, or Business Analysis is a plus.
• Prior experience in shared services or GBS environment is highly desirable.