Manager | Dark Store

As an Operations Analyst for the Dark Store & Same-Day Delivery team in Bengaluru, Karnataka, India, you will play a crucial role in ensuring operational excellence, managing inventory, and maintaining high customer satisfaction. Your responsibilities will include: - **Program Management of Dark Store Operations**: - Oversee day-to-day operations of dark stores. - Optimize picking and packing procedures, layout, and resource allocation. - **Same-Day Delivery Service Management**: - Program manage the end-to-end delivery process. - Monitor key performance indicators related to delivery speed and customer feedback. - **Customer Expectation Management**: - Proactively identify and address potential issues affecting customer experience. - Implement strategies to communicate effectively regarding order status and resolutions. - **Dark Store Inventory Management**: - Implement robust inventory control procedures. - Collaborate with merchandising teams to ensure optimal product availability. - **Order Flow Issue Resolution**: - Identify and resolve issues in the order flow. - Coordinate with internal teams and implement preventive measures. - **Performance Monitoring & Reporting**: - Develop dashboards to track operational metrics and provide insights to stakeholders. - **Process Improvement**: - Evaluate existing processes and identify opportunities for improvement. - Lead projects aimed at optimizing dark store and delivery operations. - **Stakeholder Collaboration**: - Work closely with cross-functional teams to achieve operational goals. Qualifications: - Bachelor's degree in Business Administration, Logistics, or related field. - 3-5 years of experience in operations management or program management. - Proven experience with inventory management and supply chain processes. - Strong analytical skills and proficiency in data analysis tools. - Excellent problem-solving abilities and communication skills. - Ability to thrive in a fast-paced environment and manage multiple priorities. Preferred Qualifications: - Experience with dark store operations or same-day delivery models. - Familiarity with order management and warehouse management systems.,