Job
Description
Role Overview: As a dynamic and results-driven individual in the Icertis Customer Experience and Success Management team, your main responsibility will be to lead and manage customer adoption initiatives. You will design and execute data-driven, scalable adoption campaigns to enhance customer engagement and usage. Collaborating with cross-functional teams, you will develop impactful content and resources using key tools like Gainsight, Salesforce, and Power BI to track and optimize program performance. Your analytical mindset and passion for driving customer success through actionable insights and data-informed strategies will be crucial in this role. Responsibilities: - Design, execute, and manage one-to-many adoption campaigns. - Create and leverage data-driven insights to identify and segment customers with adoption and usage challenges. - Collaborate with subject matter experts to create impactful and scalable adoption messaging and content. - Partner with Marketing to align on content and campaign execution. - Monitor customer engagement levels and measure the overall effectiveness of adoption campaigns. - Identify engagement opportunities for Customer Experience Managers. - Manage content and resources for customer adoption engagements. - Measure and optimize the impact of the Customer Experience and Success team. - Contribute to continuous improvement initiatives and pilot new programs to optimize adoption and customer engagement through digital channels. Qualifications: - 3+ years of experience in Customer Success, Marketing, or Operations with a focus on one-to-many engagements, adoption at scale, and data-driven strategies. - Strong analytical skills and the ability to interpret customer data to deliver insights that influence stakeholder decision-making. - Excellent communication skills, both verbal and written, with the ability to articulate strategies and plans. - Experience with tools such as Gainsight, Salesforce, Power BI, Excel, or other customer engagement platforms. - Proven project management skills and the ability to manage multiple initiatives concurrently. - Bachelor's degree or equivalent experience with a customer-centric mindset. Role Overview: As a dynamic and results-driven individual in the Icertis Customer Experience and Success Management team, your main responsibility will be to lead and manage customer adoption initiatives. You will design and execute data-driven, scalable adoption campaigns to enhance customer engagement and usage. Collaborating with cross-functional teams, you will develop impactful content and resources using key tools like Gainsight, Salesforce, and Power BI to track and optimize program performance. Your analytical mindset and passion for driving customer success through actionable insights and data-informed strategies will be crucial in this role. Responsibilities: - Design, execute, and manage one-to-many adoption campaigns. - Create and leverage data-driven insights to identify and segment customers with adoption and usage challenges. - Collaborate with subject matter experts to create impactful and scalable adoption messaging and content. - Partner with Marketing to align on content and campaign execution. - Monitor customer engagement levels and measure the overall effectiveness of adoption campaigns. - Identify engagement opportunities for Customer Experience Managers. - Manage content and resources for customer adoption engagements. - Measure and optimize the impact of the Customer Experience and Success team. - Contribute to continuous improvement initiatives and pilot new programs to optimize adoption and customer engagement through digital channels. Qualifications: - 3+ years of experience in Customer Success, Marketing, or Operations with a focus on one-to-many engagements, adoption at scale, and data-driven strategies. - Strong analytical skills and the ability to interpret customer data to deliver insights that influence stakeholder decision-making. - Excellent communication skills, both verbal and written, with the ability to articulate strategies and plans. - Experience with tools such as Gainsight, Salesforce, Power BI, Excel, or other customer engagement platforms. - Proven project management skills and the ability to manage multiple initiatives concurrently. - Bachelor's degree or equivalent experience with a customer-centric mindset.
