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Manager Customer Service

Manager Customer Service

International Flavors & Fragrances

14 - 19 years

15 - 16 Lacs

sri city

Posted:2 weeks ago| Platform:

Apply

Skills Required

order management supply chain o2c sap nutrition external audit process improvement diversity and inclusion customer service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any

Process a credit note or a debit note related to a sales order or customer complaint Coordinate customer complaints and service cases related to a sales order Respond to customer s inquiry in a timely and accurate manner Build a strong partnership with internal and external stakeholders Drive continuous process improvement and KPIs in Order to Cash process Support internal/external audit as needed Prepare or monitor Order fulfilment KPIs dashboard Coach or train new hires and support on-going training for existing Customer Service Representatives.

What Makes You the Right Fit

Bachelor s degree or above (no specific major fields required) 14 years experience in Customer Service or Supply Chain of business to business Knowledge in domestic and international trade Expert knowledge of MS Office tools Knowledge in SAP Knowledge in basic finance Fluent business English communication skills Effective communication skills across all levels of the organization Highly collaborative and team player Cross cultural awareness

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Manager Customer Service