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Manpowergroup Services India
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Manager Customer Service & Contact Centre Coordination (NBFC)

Manager Customer Service & Contact Centre Coordination (NBFC)

Manpowergroup Services India

8 - 13 years

6 - 15 Lacs

bangalore rural bengaluru

Posted:23 hours ago| Platform:

Apply

Skills Required

root cause analysis mis & dashboard reporting contact center operations vendor performance management complaint redressal lending operations nbfc customer service customer escalation management sla/tat management service quality improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title:

Company:

Location:

Key Responsibilities:

Handle customer escalations and complaints, ensuring TAT compliance.
Coordinate with internal teams (Sales, Credit, Marketing, IT, etc.) for timely resolution.
Liaise with and monitor external contact centre / vendor performance.
Conduct training schedules and workshops for contact centre staff.
Carry out root-cause analysis to reduce recurring complaints.
Prepare and publish MIS reports and KPI dashboards for management.

Desired Candidate Profile:

Graduate with 8–9 years of experience in
Customer Service Operations within NBFC / Financial Services / Lending / BFSI
.
Strong in MIS & Excel, complaint handling, stakeholder management.
Excellent communication and coordination skills.

Industry:

Functional Area:

Role Category:

Employment Type:

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