Manager-Customer Service & Channel Management

Working at Freudenberg: "We will wow your world!" This is the promise made by Freudenberg, a global technology group dedicated to making the world cleaner, healthier, and more comfortable for all. With a workforce of 52,000 employees, Freudenberg offers a networked and diverse environment where every individual can thrive. Prepare to be surprised and experience moments that will truly wow you. Chem-Trend, a key company within the Freudenberg Group, stands as a global leader in the development, manufacturing, and marketing of specialized release agents, purging compounds, and related processing aids. With operations in North and South America, Europe, and Asia, supported by its headquarters in Michigan, USA, Chem-Trend focuses on providing innovative solutions for industries such as die casting, polyurethane, rubber, composites, tire, thermoplastic, and wood composites. As part of Chem-Trend Chemicals Co. Pvt. Ltd. in Bangalore, you will join the team in the role of MANAGER-CUSTOMER SERVICE & CHANNEL MANAGEMENT (F/M/D). Responsibilities: - Ensuring adherence to customer service processes and providing necessary support to functions in achieving their KPIs. - Developing Dash Boards for various KPIs, specifically IPS data management. - Enhancing internal support systems and processes related to Order Processing. - Boosting the efficiency of the field sales team by offering adequate support and feedback during the sales cycle. - Establishing a common vision with internal functions like Finance, Controlling, IT, and Production to streamline the order processing cycle. - Cultivating long-term relationships with customers and channel partners through proactive measures to enhance service quality. - Engaging closely with the field sales team to foster a high-performance culture and actively contributing to meeting monthly and yearly sales targets. - Managing and motivating the customer support team. Qualifications: - Preferably an Engineering degree with a strong inclination towards analysis. An MBA would be an added advantage. - A minimum of 10+ years of experience in sales, marketing, customer support, or business management, demonstrating proficiency in Data Analysis and report generation. - Basic understanding of SAP Sales & Marketing module. - Proficient in generating reports using MS Excel. - Excellent communication skills (verbal and written) as well as networking abilities are essential. Knowledge of other Indian languages would be beneficial. - Proficiency in data analytics. Join Chem-Trend in Bangalore for a role that promises diverse challenges, opportunities for personal development, and a chance to contribute to a global leader in specialized chemicals and solutions.,