Manager-Customer Service & Channel Management

As a MANAGER-CUSTOMER SERVICE & CHANNEL MANAGEMENT at Chem-Trend Chemicals Co. Pvt. Ltd. in Bangalore, you will play a crucial role in ensuring customer satisfaction and enhancing the efficiency of the sales team. Your responsibilities will include: - Ensuring adherence to customer service processes and providing necessary support to functions in achieving their KPIs. - Developing Dash Boards for various KPIs, specifically IPS data management. - Enhancing internal support systems and processes related to Order Processing. - Boosting the efficiency of the field sales team by offering adequate support and feedback during the sales cycle. - Establishing a common vision with internal functions like Finance, Controlling, IT, and Production to streamline the order processing cycle. - Cultivating long-term relationships with customers and channel partners through proactive measures to enhance service quality. - Engaging closely with the field sales team to foster a high-performance culture and actively contributing to meeting monthly and yearly sales targets. - Managing and motivating the customer support team. Qualifications required for this role: - Preferably an Engineering degree with a strong inclination towards analysis. An MBA would be an added advantage. - A minimum of 10+ years of experience in sales, marketing, customer support, or business management, demonstrating proficiency in Data Analysis and report generation. - Basic understanding of SAP Sales & Marketing module. - Proficient in generating reports using MS Excel. - Excellent communication skills (verbal and written) as well as networking abilities are essential. Knowledge of other Indian languages would be beneficial. - Proficiency in data analytics. Join Chem-Trend in Bangalore for a role that offers diverse challenges, opportunities for personal development, and a chance to contribute to a global leader in specialized chemicals and solutions.,