Manager - Customer Facing Effectiveness

As a Manager Customer Facing Effectiveness within our global Go-To-Market-Capabilities (GTMC) Team, youll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes within the Customer Facing Hub.

Main responsibilities:

• Design Incentives

  : Design, manage, and analyze incentive plans and focus on setting data-driven sales targets.

• Lead customer profiling and segmentation analysis

  ensuring a robust analysis to define target segments that are aligned with business objectives.

• Lead resource allocation and call planning analysis

  ensuring resource allocation strategies are based on segmentation insights to maximize sales force productivity.

• Engage Countries

  : Support countries in the localization of incentive plans by managing the allocation of targets to sales territories.

• Lead performance tracking and reporting

  : Lead creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency

• Drive Global Process Excellence

  : Ensure processes are aligned based on best practice ways of working to efficiently and effectively manage incentives.

• Maintain effective relationship with the end stakeholders

  within the allocated GBU and tasks with an end objective to develop education and communication content as per requirement.

• Collaborate with other Customer Facing Hub Managers

  to ensure right data is being tracked and reported on for core processes (segmentation, incentives, ...).
• Secure adherence to compliance procedures and internal/operational risk controls in accordance with all applicable standards.
• Support delivery of projects in terms of resourcing, coordination, quality, timeliness, efficiency, and high technical standards for deliveries

About you

Experience

• 7+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry).

Soft and Technical skills

• Ability to leverage networks, to develop people, coach and give feedback, empower people.;
• Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.;
• High persistency and resilience.;
• Strong project management and planning skills.;
• Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.;
• Knowledge of industry-specific trends and market dynamics is a plus.;
• Strong numeracy, analytical skills and financial acumen.

Education

• Higher education in Business Administration, Finance or a similar field.

Languages

• Excellent knowledge of English language (spoken and written).