Manager - Customer Care

Nova IVF Fertility (A unit of Rhea Healthcare Pvt Ltd ) is looking for Manager Customer Care for Vijayawada Loaction:

Qualification: Any Degree

Experience : 3 to 5yrs in relavent field (Females Only)

Vacancies : 1

Location: Vijayawada

Job description:

1. To be comprehensively aware of all the procedures & prices relating to IVF treatment.

2. To effectively communicate and convey to the patients about Nova USPs.

3. To convince the patients on the ability of Nova's science, transparency and ethics.

4. To follow up with IVF advised patients to ensure that they take up procedures with Nova.

5. To be a part and analyse & present the data on Happiness Index and the related work to the CM in the Centre Meetings.

6. To ensure that the patient gets the right information, support and advice on the procedure to be taken.

7. To measure and achieve the effectiveness of goals set from time to time by the Management.

8. To maintain patient focus and answering to their enquiries by using the SOPs.

9. To provide capacity building, handholding and mentoring support to other Customer Care Managers as and when required.

10. To ensure availability of potential IVF Patients during the Circle of Hope program in coordination with the psychological counsellors.

11. To make sure that the Medics is been used on real time basis at the centers and input all the required data.

12. To contribute towards knowledge sharing and cross learning which will help in increasing the domain knowledge as well as contribute towards performance.

Job Type: Full-time

Pay: ₹350,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person