Manager, CSS Global Expertise Center, Database & Exadata

Job Description

Job Description Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracles products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term. Entry level manager with operational focus within a specialized area. Leads a specialized area which may have diverse functional elements. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Coordinate delivery of Support Services. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Ensures that operational policies are followed. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management.Prefer 6-10 years of professional Information Systems implementation experience, with at least 2 years People Manager experience and/or 2 years Pre-Sales Experience. Understanding of various technical architectures and operating systems including web-based applications, networks, and the latest Oracle product technologies. Demonstrated experience in package systems implementation. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired. Career Level - M2 Responsibilities Entry level manager with operational focus within a specialized area. Leads a specialized area which may have diverse functional elements. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Coordinate delivery of Support Services. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Ensures that operational policies are followed. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Prefer 6-10 years of professional Information Systems implementation experience, with at least 2 years People Manager experience and/or 2 years Pre-Sales Experience. Understanding of various technical architectures and operating systems including web-based applications, networks, and the latest Oracle product technologies. Demonstrated experience in package systems implementation. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired. BE/MCA any computer science related major A minimum of 5 years hands-on experience in Infrastructure installation, configuration and support with emphasis on Database Technologies Good communication, coordination and interpersonal skills Solid understanding of Unix and experience in shell scripting Experience in provisioning and maintaining environments in any cloud platform like Oracle, Azure, AWS or Google Basic knowledge of Cloud (OCI, AWS or AZURE) Outstanding organizational skills and attention to detail. Extensive knowledge and solid fixing experience in all areas of Oracle database technology. Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and Recovery Experience in database upgrades, migrations, installations and patching Ability to quickly grasp complex technical issues Knowledge and experience in administration of engineered system products like Exadata and ZDLRA Skills in Golden Gate replication Great problem-solving skills, with a bias for quality and engineering excellence at scale. Not only must you be able to identify, analyze, diagnose, and solve complex problems using appropriate tools under constraints, but able to handle with utmost integrity without compromising customers happiness. Will have strong customer focused demeanor and the passion to work in Service Support line of business including to provide support and advice Able to work with minimal direction, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical time zone