Manager Consulting Delivery

Job Description

Manage the Organization wide or unit specific initiatives and ensure progress and compliance Manage both internal and client-side project resources to execute, manage and control projects successfully Contribute to project/Delivery management Best Practices across the teams Should be flexible in working under 24/7 environment Ensure that the delivery conforms to all quality requirements Able to independently research and find solutions or deploy enhancements Work closely with development, automation, tools and infrastructure teams Independently contribute with moderate supervision Monitor and mentor junior members Drive innovative and out of the box thinking within the technical teams Communicate status and act as the central communication point Serve as thought leader for technical business processes at CGI and convert strategies to roadmaps and execution plans Set and meet clear milestones for project delivery Adhere to administrative, reporting and risk SLAs for projects \Work closely with other stakeholder teams across business units Find early wins and get to production fast with impactful features or project deliverables Required Skills Strong verbal, written, presentation and communication skills\ Ability to multi-task and work on multiple projects simultaneously Excellent documentation skills to ensure thoroughness and quality output Excellent team player Ability to deal with ambiguity and competing priorities Good communication ability to interact and present to executive level stakeholders Ability to quickly learn new technology and new products Excellent written and verbal communication skills, strong presentation skills Understand and discuss the solution architecture, high level design and low level design Customer / Onshore facing experience ITIL trained (minimum of foundation - either v3 or v4) Good Experience handling member concerns Strong leadership skills Knowledge and Experience in Retail Business Processes and applications Strong understanding of store systems and operations environments Excellent process flow modeling and documentation skills Knowledge of problem tracking and other Help Desk tools Good analytical and problem resolution skills, verbal and written communication skills, organizational and time management skills, customer service and interpersonal skills, and customer focus Analyzes and attempts to resolve issues without further escalation Performs root-cause analysis using detailed analysis of reported, persistent problems, and work closely with Retail Systems in order to proactively eliminate problems before they occur Works with Retail Systems and other departments as directed, to support related projects and activities Works with the Training Lead to identify, create, and test new knowledge resources with the intent to improve first call resolution at the EPOS Support level Prerequisites: ITIL foundation certified Preferred: Retail domain Knowledge, Project Management Location: Bangalore Skills: English Retail Store Operations Delivery Management Management Consulting Project Management