Manager Client Servicing / Operation Manager - BTL Experiential Marketing/Activation

The role of Manager Client Servicing - BTL Experiential Marketing/Activations at VMS Events in Noida, Uttar Pradesh, India is a full-time on-site position responsible for ensuring client satisfaction, maintaining client relationships, and overseeing the client services team. VMS Events is a prominent marketing solutions provider in India, specializing in BTL, Tech, and Retail services. They are known for creating innovative solutions tailored to meet the specific requirements of their clients, including Brand Activation, Live Experiences, Exhibitions, and Consumer Outreach Programs. As the Client Servicing Manager, your primary responsibilities will include understanding client needs, providing appropriate solutions and support, coordinating with internal and external teams for project execution, and delivering high-quality services to clients. It is essential to communicate effectively with internal departments to ensure client requirements are met efficiently, respond to client inquiries promptly, and maintain a professional relationship with clients to establish a positive rapport. Additionally, you will be responsible for tracking and documenting client interactions, transactions, comments, and complaints. The ideal candidate for this role should possess a strong background in client services and client relations, excellent communication, negotiation, and conflict resolution skills. The ability to multitask, prioritize work in a fast-paced environment, and a good understanding of customer service practices and principles are crucial. A Bachelor's degree in Business Administration, Marketing, or a relevant field is required, along with experience in team management, preferably in the event management industry with specific experience in the Liquor industry. A minimum of 3 years of experience in BTL Activation is mandatory, and proficiency in the Microsoft Office Suite is expected. If you meet the qualifications and are interested in this opportunity, please share your CV at monika.negi@vmsevents.com.,