Manager - Centralized Operations

Job description : As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in 100 countries, Fortrea is transforming drug and device development for partners and patients across the globe. Job Duties: Responsible for the supervision of assigned direct reports within department Responsible for Detailed performance review and Management of Direct reports including: Annual Performance Management Development(PMD), Individual Development Plan (IDP), Line of sight goals, Shoves Tugs Responsible for appropriate management of performance issues and its resolutions Addressing employee relations issues and resolving problems Approve actions on human resources matters in conjunction with management Measure performance Indicators for assigned staff Escalate potential Individual training needs and assist in the conduct of training Development efforts6 Conduct, report and follow up on quality related issues for direct reports as required7 Effectively communicate management strategies, policies and procedures in conjunction with leadership teams8 Develop and maintain effective relationship with management team to manage assigned staff in a matrix environment9 Maintaining good working relationship with all the relevant stake holders to ensure opportunity for acquiring additional business Identify Individual training needs and assist in the conduct of training and development efforts globally GCP Quality Oversight:1 Has GCP oversight of direct reports by ensuring GCP training is completed, understood and implemented Identify GCP and quality issues though regular interactions with direct reports Plan and execute required actions to resolve those issues Ensure training compliance with training matrix and records are up to date Provide inputs on relevant SOPs and standard plans/templates for use by Project management and clinical Operations staff Support in the on boarding of new direct reports, this includes conducting and delivering required important job role specific training Ex: GCP, Quality etc Hold direct reports accountable for GCP issue escalations to the management team, the sponsor or QA as applicable7 Hold staff accountable for quality and compliance with client SOP, Covance SOP and deliverable timelines Coach staff on maintaining effective relationship with all the relevant stake holders Represent department in cross functional initiatives as assigned by management and may act on behalf of team when assigned Productivity and Financial Management1 Communicate status of assigned workload for metric reporting2 Perform Weekly review of direct report billable hours and associated utilization per the budget plan (Quarterly annually budget planning) Escalation management about outliers for mitigation Adhere to goals and objectives Engage in resource management activities for direct reports5 Assist with staff recruitment through screening and interviewing6 Financial authority in accordance with current signature approval matrix Accountable for expense management, expense report approval and compliance with travel polity/home based policy of direct report Liaise with all the relevant stake holders in process improvement initiatives including Six Sigma Encourage use of standardized processes and tools in alignment with associated policies to ensure efficiency and productivity Schedule Quality review of reporting line work and ensure costs are in alignment with budget as required