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Mastercard
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Manager - Capacity planning and management

Manager - Capacity planning and management

Mastercard

7 - 11 years

14 - 18 Lacs

gurugram malaysia kuala lumpur

Posted:None| Platform:

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Skills Required

resource management forecasting alteryx tableau capacity planning python data analysis data analytics power bi business analysis networking machine learning business intelligence sql server sql qlikview r vba advanced excel data visualization

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.Within the Services organization, the Advisors Client Services (A&CS) group is responsible for delivering our products and solutions to clients. The Client Services Insights & Enablement team constantly seeks to improve overall efficiency, ensuring we serve our clients with speed, quality, and innovation.We are seeking a dynamic and experienced professional to join us as a Capacity Planning & Management Business Partner. In this pivotal role, you will partner with our Product, Sales, and Client Services teamsboth regional and globalto drive demand forecasting and capacity decisions. Through analytics and strategic insight, you will enable our organization to achieve its objectives, driving efficiency, scalability, and cost-effectiveness across Client Services.RoleAs a Capacity Planning & Management Business Partner you will be reporting to our Lead Business Partners, you will take ownership of a high-impact portfoliopartnering with regional and product stakeholders to shape demand forecasts, optimize capacity, and guide strategic decisions. This role offers high exposure across Product, Sales, and Client Services teams, regionally and globally. Youll combine analytics, business acumen, and operational strategy to help Mastercard Services scale with confidence.Key Responsibilities: analyze capacity needs and possible gaps or challenges based on drivers, forecasts, and evolving business priorities- Translate data into actionable insights that inform staffing and investment decisions- Collaborate across functions to identify constraints and drive continuous improvement- Monitor performance through robust KPIs and lead process enhancements- Influence strategic choices with evidence-based recommendations for scale and efficiencyAs such this role has high visibility across senior leadership and key global stakeholders, partnering with key stakeholders for Mastercard Services growth. All About You ExperienceProven track record in capacity planning, strategic operations, or data-driven decision-making within a complex, fast-paced environmentStrong analytical skills, with the ability to craft a compelling narrative from dataBusiness acumen and consulting mindsetcomfortable navigating ambiguity and synthesizing cross-functional inputsExcellent leadership and interpersonal skills, able to influence stakeholders at all levelsKey team player, able to partner effectively within a cross-functional teamTechnical proficiency: mastery of Excel; experience with Alteryx and Tableau is a strong plusExperience in professional services or resource management highly valuedIf youre eager to combine analytics, strategy, and operational excellenceand want a visible, high-growth opportunitythis role is for you.

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Manager - Capacity planning and management