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Manager, Campaign & Creative Management, Manager

Manager, Campaign & Creative Management, Manager

Amazon

10 - 15 years

1 - 6 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

data analysis google analytics customer satisfaction salesforce.com creative services account management digital advertising media planning crm retail business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work cross-functionally with partner teams to increase advertiser satisfaction and growth for your business.
Help ramp-up team members to directly work with advertisers and manage client-facing communication Manage a team of BLR CCMs who work directly with onshore CCMs and account team members in their locale to deliver advertiser services. Manage large-scale Amazon Advertising programs to grow and improve the business while mentoring ICs to develop their skills Balance innovation and customization for your business with driving global standards and best practices that scale across locales like EU, APAC and MENA. The manager of this team will be expected to own their business and the needs of their customers in relation to campaign and creative management. Managers of BLR CCM teams develop direct relationships with stakeholders in onshore locales, and are skilled project and/or program managers, delivering quantifiable service improvements in line with customer needs. They develop and manage high performing teams with clear goals to ensure team success, and partner closely with onshore teams, sales, account management and design leadership to deliver results that matter to customers. Managers in this team have direct accountability for continuously improving customer satisfaction and efficiency of our teams. Develop business and team strategy for advertiser growth Develop offshoring program roadmap and strategy Build and manage high-performing teams while helping them ramp-up on offshoring assignments Partner with stakeholders to remove barriers to team s success Partner with stakeholders to optimize the advertiser experience Basic Qualifications: 10+ years of experience directly managing teams helping them drive greater process efficiencies 3+ years in a strategic client services role working with Fortune 100 brands Understanding of digital creative production, ad serving, cross-channel attribution, and media analytics Proven track record of creating processes and improving tools that have measurably improved productivity, quality, or advertiser experience Proven record of attracting, retaining and growing exceptional teams Bachelors degree required or equivalent work experience

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Manager, Campaign & Creative Management, Manager