Manager, Business Process Improvement

As a Continuous Improvement Specialist at Airbnb, you will be part of a dynamic team that focuses on supporting Trust initiatives through cross-functional collaboration. Your role will involve building problem-solving skills within the teams, driving a culture of continuous improvement, and educating stakeholders on key business requirements to develop a robust CI strategy. Additionally, you will be responsible for people management, streamlining ways of working, identifying high-impact opportunities, and leading process improvement projects using Lean Six Sigma methodology. Key Responsibilities: - Build problem-solving skills and capability within the teams through workshops and playbooks - Drive a culture of continuous improvement within the teams - Socialize Continuous Improvement with stakeholders and develop a CI strategy around key business requirements - Educate, build awareness, and program manage continuous improvement, FMEA framework - Coach and mentor team members for enhanced roles and responsibilities, career growth, and overall development - Streamline overall ways of working and identify opportunities for improvement - Identify high-impact opportunities, problem solve through data and process re-design, and lead them to delivery Qualifications Required: - A minimum of 15+ years of experience in Continuous Improvement, Process Design, process re-engineering, and/or operations - Post Graduate degree preferred - Advanced knowledge of contact center operations, AML, Fraud/Risk operations - Certified Lean Six Sigma Black Belt preferred - Strong stakeholder management skills - Proven track record of developing and delivering support with a positive impact on business metrics - Experienced in project management and engaging with cross-functional teams to achieve business goals - Comfortable with large data sets, able to derive insights and present them effectively - Excellent analytical capability and ability to translate strategy into on-ground implementation - Self-starter comfortable working in ambiguous situations - Excellent storytelling capabilities - Good understanding of industry-relevant automation tools & technologies preferred - Experience working/collaborating with product teams to bring improvements/impact preferred - Design Thinking Practitioner, Agile/Project Management certification is a plus Please note that Airbnb is committed to diversity and inclusion, and encourages individuals from all backgrounds to apply. If you are looking for a challenging yet rewarding role in a company that values innovation and creativity, we welcome your application.,