Manager, Business Intelligence

Role Overview: You will be joining Qualifacts, a leading provider of behavioral health software and SaaS solutions, as a Manager of Business Intelligence in the RCM department. In this role, you will play a crucial part in driving data-driven decision-making, streamlining reporting, monitoring KPIs, and providing actionable insights to support revenue opportunities, efficiency improvements, and strategic growth initiatives. Key Responsibilities: - Design, develop, and maintain dashboards and reports to support RCMS operations, including work allocation, production efficiency, and performance tracking. - Partner with the U.S. Director of Operations, RCMS, to align on departmental metrics, KPIs, and reporting standards. - Collaborate with RCMS Revenue Optimization team to analyze RCM data (claims, denials, collections, AR) to identify operational trends, risks, and opportunities for improvement. - Create scalable data models and visualizations to support customer and internal decision-making. - Ensure data accuracy, integrity, and usability across all reporting and dashboarding tools. - Support ad hoc reporting and advanced analytics requests from leadership and stakeholders. - Mentor junior analysts in BI development practices, ensuring consistency and quality across deliverables. - Collaborate with cross-functional teams (Ops, Product, Customer Success, Finance) to ensure BI deliverables meet business needs. Qualifications: - Bachelor's degree in computer science, Information Systems, Healthcare Analytics, or related field. - 4+ years of experience in business intelligence, reporting, or analytics within healthcare, RCM, or EHR domains. - Advanced SQL skills and strong hands-on experience with Snowflake (mandatory). - Strong experience with BI/dashboard tools (e.g., Power BI, Tableau, Looker, or equivalent). - Familiarity with healthcare billing codes (ICD, CPT, HCPCS, NPI) preferred. - Strong understanding of dimensional data modeling and ETL concepts. - Experience with data pipeline tools (e.g., Airflow, DBT) and scripting languages (Python/R) preferred. - Proven ability to translate business requirements into actionable technical solutions. - Strong analytical, problem-solving, and communication skills. - Ability to manage multiple priorities in a fast-paced environment and work collaboratively across geographies. Please note that this is an onsite position, 5 days/week, in the Vadodara office working the NIGHT SHIFT. Hours are 6:30pm-3:30am IST. Remote applicants will not be considered. Qualifacts is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.,