Manager - Business Consulting

Some careers have more impact than others.

If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Manager Business Consulting

Principal responsibilities

• Forecasting inbound and transaction volumes. Performing regular analysis of historical business data, such as volume, transaction, service metrics and key capacity model assumptions

• Develop forecasting models and framework to improve forecast accuracy by incorporating historical trends, new drivers and ongoing enhancement to models

• Evaluate staffing needs based on strategic forecast and develop long term plans to meet staffing requirement

• Develop multiple staffing scenarios as per business ask and account for unforeseen challenges and propose solution

• Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution, Productivity, Capacity Planning, SLA work and operation cost in tandem for efficiency

• Communicate proactively to regional and country stakeholders on issues related to variances, workload or capacity and suggest through remediation action & Analyze and prepare workforce productivity and capacity analysis summary for monthly management reviews

• Facilitate monthly capacity planning review with regional and global head and summarize outcome to management team & Deliver monthly Governance pack and insights on all KPI and reporting suite

• Take direction from line manager in right scoping of projects or adhocs and set right expectation on requirement to avoid conflicts & Can link to the bigger picture and be able to understand the impact of various strategies, policies and events and ability to provide recommendation and guiding team & Build good understanding of business domain, functional goals, and the required technical expertise

• Ensure adherence with all the applicable compliance policies (Data security policy,operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.