Manager - Behavioral Trainer

1. Training Design and Delivery:

• Develop and deliver training programs focused on behavioral skills, sales techniques, customer handling, and objection handling.

• Customize training sessions for promoters based on their performance levels (e.g., low potential vs. high potential).

• Conduct grooming and presentation skills training to ensure promoters align with Xiaomi’s brand standards.

2. Promoter Development:

• Identify skill gaps and development needs among field promoters through regular assessments, feedback, and performance reviews.

• Create structured development plans to enhance promoters’ capabilities in sales conversion, customer interaction, and product knowledge.

• Implement engagement initiatives to motivate promoters and improve retention and performance levels.

• Partner with regional sales and HR teams to track progress, provide coaching, and ensure consistent performance across locations.

• Facilitate career growth opportunities by identifying high-potential promoters and preparing them for future roles within the organization.

Job Requirements

• 7+ years of experience as a behavioral or sales trainer, preferably from a banking / hospitality background.

• Proven ability to train and mentor large, geographically dispersed teams.

• Strong understanding of sales processes, customer service standards, and promoter management