Job Description:
Role Title: Manager, Analytics (L09)
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
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We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
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Synchrony celebrates ~51% women diversity.
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We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
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We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview:
Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth
Role Summary/Purpose:
Manager, Analytics -TJX (Individual Contributor) role is a part of India Analytics Hub (IAH). The role will deliver on business and organizational priorities, in close collaboration with US Analytics and IAH teams. The role involves developing analytical solutions across marketing planning, measurement and optimization, customer analytics, targeting & segmentation, forecasting, etc. areas to identify growth opportunities , optimize business strategies and derive actionable insights across customer journey.
Key Responsibilities:
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Support the TJX Analytics leader and onshore analytics and marketing teams in the design and execution of marketing campaigns and tests for the TJX portfolio
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Own end-to-end daily, weekly, and monthly reports, report findings and open items to leadership.
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Proactively propose, initiate, execute and own strategic projects that create business impact.
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Regularly communicate with stakeholders on Projects
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Understand requirements and deliver on ad hoc requests whenever required
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Facilitate meetings with US Portfolio analytics team, including making presentations as necessary
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Proactively leverage expertise in the larger offshore team to deliver impact for TJX
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Encourage use of the latest tools and techniques in the industry and leverage for portfolio growth.
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Responsible and committed to the last mile execution of projects.
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Contribute to internal initiatives, perform other duties and/or special projects, as assigned
Required Skills/Knowledge:
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Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/data science experience. Minimum 4+ years of relevant work experience in lieu of specified degre
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Minimum 2 years of experience in building analytical solutions to drive strategy with positive outcomes and measuring impact
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Minimum 2 years of hands-on SQL and SAS programming experience with an ability to leverage advanced algorithms and be efficient in handling complex/large data sets
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Good working knowledge of statistical tests, distributions, regression, maximum likelihood estimators, etc.
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Advanced proficiency in MS-Excel, MS-PowerPoint and Tableau with superior data visualization and story boarding skills
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Ability to work in matrix organization, make and enable data driven decisions
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Demonstrated ability to manage complexity/ambiguity and multiple initiatives
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Proven ability to work independently, yet as key member and contributor to a broader team
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Experience in credit card or financial services will be a plus
Desired Skills/Knowledge:
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Strong verbal and written communication skills; ability to engage effectively with a broad range of audiences including senior business leaders, other senior analytics leaders, and highly technical talent
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Proven hands-on experience utilizing SAS and SQL; Experience with open-source tools such as R and Python a plus; Experience with Tableau a plus
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Ability to influence business strategies and decisions based on analytical insights
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Experience with modeling/forecasting, and strong understanding of targeting and segmentation
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Knowledge/experienced with digital analytics tool like Adobe Analytics, Google Analytics etc.
Eligibility Criteria:
Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/data science experience. Minimum 4+ years of relevant work experience in lieu of specified degree
Work Timings:
This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .
For Internal Applicants :
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Understand the criteria or mandatory skills required for the role, before applying.
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Inform your Manager or HRM before applying for any role on Workday.
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Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
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Must not be any corrective action plan (Formal/Final Formal, LPP)
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L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
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L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
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L4+ employees can apply.
Grade/Level: 09
Job Family Group:
Data Analytics
