Management Trainee

As an Operational Support Specialist, you will play a crucial role in providing effective support to hospital operations by addressing and resolving issues in a timely manner. Your responsibilities will include: - Fielding all incoming help requests from patients, whether through direct contact, telephone, or emails, with a courteous and professional demeanor. - Documenting all relevant end user identification information, such as name, department, contact details, and the nature of the problem or issue. - Recording, tracking, and documenting all queries received, along with the problem-solving steps taken and the outcomes of those resolutions. - Following standard processes and procedures to address and resolve patients" queries effectively. - Delivering excellent patient care services to ensure a positive experience for all individuals. - Collaborating with team leaders and managers to identify training and learning opportunities that can enhance operational efficiency. The ideal candidate for this role should possess the following qualifications: - Demonstrated ability to provide excellent patient care with a focus on understanding and meeting patients" needs promptly. - Strong interpersonal skills to effectively communicate with patients and colleagues. - Ability to multitask efficiently in a fast-paced healthcare environment. - Excellent organizational skills to manage tasks and priorities effectively. - Flexibility in shift timings and willingness to work across different departments as needed. Candidates with 1-5 years of relevant experience in the hospital or healthcare industry will be preferred for this full-time position. Please mention your location preference when applying, as positions are available in Palwal, Rewari, and Rohtak. Thank you for considering this opportunity to contribute to our team and make a positive impact on hospital operations.,