Managed IT Services, Senior Associate (Wintel Engineer)

We are looking for a skilled Senior Associate to join our Managed IT Services team in Bengaluru. The ideal candidate will have 4-7 years of experience and be responsible for providing operational support to our service desk while configuring, maintaining, and improving efficiencies on several technology services. Roles and Responsibility Support and maintain large complex technology solutions across multiple diverse client environments. Interface with the service desk and consulting teams to resolve client issues. Maintain client security standards and confidentiality of information. Adopt and learn new technologies to stay current with industry trends. Collaborate with internal teams to develop solution knowledge and best practices. Provide technical expertise and guidance to junior team members. Job Requirements Excellent written and verbal communication skills are required for effective collaboration with cross-functional teams. Strong problem-solving skills are needed to quickly assess situations and pinpoint the scope/source of technical issues. Ability to manage individual workload and prioritize tasks effectively. Must be a strong team player with a willingness to learn and adapt to new technologies. Experience working with Windows Server and Workstation Operating Systems is essential. Familiarity with standard IT practices and policies is expected. Knowledge of monitoring protocols, such as WMI and SNMP, and vulnerability remediation processes is beneficial. Experience with Monitoring, Antivirus, Backup, and Patching Solutions is preferred. A Bachelor's degree is preferred.