Luxury Retail Trainer

As a Training and Development Specialist in the jewellery industry, your role will involve travelling to various branches to train new joiners, assess existing staff, and support the organisation's Learning & Development strategy. Key Responsibilities: - Conduct training sessions on diamonds, gemstones, metals, hallmarking, and product features. - Travel to store locations for new joiner onboarding and provide in-person training. - Train staff on invoicing processes, billing software, documentation, and store Standard Operating Procedures (SOPs). - Assess existing staff through observation, tests, and performance evaluations. - Deliver training on sales techniques, luxury customer experience, and clientelling. - Develop Learning & Development materials including manuals, SOPs, e-learning modules, and presentations. - Identify skill gaps among employees and design improvement plans. - Ensure compliance with certifications, process standards, and brand guidelines. - Collaborate with HR and Retail teams to manage training schedules effectively. Qualifications Required: - Strong knowledge of jewellery and gemology. - Skills in Learning & Development such as content design, facilitation, coaching, and evaluation. - Excellent communication and presentation skills. - Willingness and ability to travel frequently across various locations. (Note: No additional details of the company were included in the job description.),