Company Description Jewelleryhiring.com is India's largest recruitment platform specializing in the jewellery and luxury retail industry. We connect top talent with businesses seeking exceptional professionals, becoming the preferred choice for hiring in these sectors. Our platform is dedicated to building meaningful careers and supporting the growth of the jewellery and luxury retail industries. Role Description This is a full-time, on-site role for a Telesales Executive located in Surat. The Telesales Executive will manage inbound and outbound calls to identify customer needs, present suitable product or service options, and close sales. Day-to-day tasks include maintaining customer relationships, accurately documenting customer interactions, achieving sales targets, and contributing to team success through collaboration. Qualifications Strong communication, interpersonal, and negotiation skills Proficiency in telesales techniques and customer relationship management Ability to meet sales targets and work under pressure Competency in record management and data entry for tracking customer interactions Familiarity with the jewellery or luxury retail industry is a plus Self-motivated, goal-oriented, and able to work independently High school diploma required; bachelor's degree in Business, Marketing, or related field preferred
As a Training and Development Specialist in the jewellery industry, your role will involve travelling to various branches to train new joiners, assess existing staff, and support the organisation's Learning & Development strategy. Key Responsibilities: - Conduct training sessions on diamonds, gemstones, metals, hallmarking, and product features. - Travel to store locations for new joiner onboarding and provide in-person training. - Train staff on invoicing processes, billing software, documentation, and store Standard Operating Procedures (SOPs). - Assess existing staff through observation, tests, and performance evaluations. - Deliver training on sales techniques, luxury customer experience, and clientelling. - Develop Learning & Development materials including manuals, SOPs, e-learning modules, and presentations. - Identify skill gaps among employees and design improvement plans. - Ensure compliance with certifications, process standards, and brand guidelines. - Collaborate with HR and Retail teams to manage training schedules effectively. Qualifications Required: - Strong knowledge of jewellery and gemology. - Skills in Learning & Development such as content design, facilitation, coaching, and evaluation. - Excellent communication and presentation skills. - Willingness and ability to travel frequently across various locations. (Note: No additional details of the company were included in the job description.),