Loan Advisor

Position Summary

Finance Ops Supporter (FOS)

Role: Finance Ops Supporter (FOS)

Industry:

Key Responsibilities

• Drive the sales and penetration of education loan products at assigned Vidyapeeth/Pathshala centres.
• Work closely with centre heads, counsellors, and admission teams to promote student adoption of the loan offerings.
• Assist students and parents throughout the education loan application, documentation, and approval process.
• Build strong relationships with centre teams to ensure a collaborative approach to loan adoption.
• Maintain daily activity records, track cases, and share progress updates with regional and central FinZ teams.
• Address student/parent queries promptly to deliver excellent customer experience.
• Coordinate with Credit, Ops, and Risk teams to ensure smooth processing and timely disbursement.
• Conduct floor-level engagements, counselling sessions, and product awareness meetings within the centre.
• Ensure full compliance with NBFC regulatory norms and internal FinZ policies.
• Identify bottlenecks on the ground and recommend practical solutions to improve loan adoption.
• Achieve monthly and quarterly loan onboarding and conversion targets.
  

Key Competencies

• Local Language Proficiency

  – Ability to communicate fluently as required by the deployment state (e.g., Telugu for Andhra Pradesh and Telangana).

• Sales Orientation

  – Strong ability to influence and convert leads into loan applications.

• Centre Relationship Management

  – Skilled in working with academic counsellors, coordinators, and leadership.

• Customer Handling Skills

  – Ability to address concerns of students and parents with clarity and patience.

• Product Knowledge

  – Understanding of education loan products, documentation, and eligibility.

• Regulatory Awareness

  – Basic knowledge of NBFC/banking compliance processes.

• Communication & Negotiation

  – Strong verbal communication, negotiation, and presentation skills.

• Operational Discipline

  – Ability to manage documentation, follow SOPs, and provide accurate reporting.

• Problem-Solving

  – Quick thinking to handle operational challenges and ensure resolution.

• Fintech/EduTech Understanding

  – Awareness of student financing and admissions ecosystem is a plus.