658 Literature Jobs - Page 3

Noida Institute of Engineering & Technology (NIET), Greater Noida invites talented educators and researchers for walk-in interviews and applications for the position of Research Associate in the Department of Computer Science & Engineering and Allied Technologies. Position: Research Associate Qualification: Master s degree in a relevant field required; Ph.D. preferred. Experience: Previous research experience in Emerging Technologies/Trends preferred. Key Responsibilities: Research Design & Implementation: Design and implement research methodologies and experiments. Publications & Reports: Contribute to research papers, reports, and publications. Collaboration: Collaborate on interdisciplinary research projects. Patent and IPR Management: Identify, document, and protect intellectual property arising from research, including potential patent applications. Literature Reviews: Conduct literature reviews to support ongoing research projects. Grant Writing: Assist in writing grants and securing research funding. Data Analysis: Collect, organize, and analyze data using research tools and software to interpret findings. Record Keeping: Maintain detailed records of research activities and outcomes. Presentations: Present research findings to internal and external stakeholders. Compliance: Ensure adherence to safety and ethical research standards. Contact Person: Chetan Teotia 9311337162 chetan.teotia@niet.co.in recruitment@niet.co.in Documents Required: Updated Resume Passport-size Photograph Copies of Educational Certificates Experience Certificates (if any) Valid ID Proof (Aadhar, PAN, etc.) Why Join NIET? First Engineering Institute in UP with UGC Autonomous Status NAAC Accredited with CGPA 3.23 Highest in UP NIRF 2024 Rankings: Pharmacy Rank 40, Engineering & Management Band 101 150 NBA Accredited B.Tech (IT, BT, ECE, ME, CSE), B.Pharm, MBA, PGDM, MCA Certified Excellent by ARIIA 2020 21 QS I-Gauge Gold Certified

Job Purpose Plan, organise & manage all activities to drive Retail Sales through assigned channel (IFA channels) in the branch to increase AUM, market share, quality and profit potential of assets. Job Context & Major Challenges Key challenges : 1.Ensuring top-of-mind recall for our schemes from within extensive bouquet of products available with distributor base 2.Identifying suitable resources from other industries and motivating them to join our industry. 3.Maintaining high rate of activation across all channels Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Achieving and exceeding AUM & Market Share targets through targeted sales activities -Driving sales of different products by keeping regular connect with all the distributors at all important levels (senior mgt and branches) -Trainings/ presentations of products -Events, contests to push sales -Conducting distributor engagement programes KRA2 Managing and maximizing business from Client Relationships through prompt service -Meeting distributors on a regular basis -Disseminating updates and other product related information timely -Efficient and timely after sales support -Database Maintenance & updation to ensure effective communication KRA3 Undertaking Business Development activities including marketing support to clients/distributors -Provision of publicity material and other literature to distributors on time -Designing & implementing various events, contests & promotional activities -Coordinating for the product s advertisements in publications and literature produced by the distributors. Ensuring visibility in the branches of distributors through different mediums. KRA4 Monitoring Compliance to enable high alignment with systems and practises -Ensuring that all statutory regulations related to information sharing, application processing, & publicity are complied with. KRA5 Planning and overseeing activities aimed at expanding the distributor base to achieve business results -Activation of dormant relationships -Empanelment of new distributors and initiating business with them KRA6 Managing and monitoring team members for better productivity -Facilitating regular training, guidance and development of team members -Ensuring AMFI Certification of team members -Monitoring performance of RM s on monthly basis and take corrective measures if achievement deviates from the required achievements. KRA7 Providing relevant reports to management Furnishing relevant sales reports to Regional & Zonal Head

Literature search, product understanding, data interpretation for product to be undertaken for development. Design of primary product strategy, preparation of product strategy for discussion with group leader/team leader. Planning and execution of product development work to achieve desired product profile and data compilation Execution and evaluation of various formulation optimization trials and process optimization trials and data compilation Laboratory notebook writing and assistance in documentation of controlled documents and compilation the development data Execution of scale up, exhibit batches, characterization batches, process validation batches and commercial batches at manufacturing locations. Preparation of document for smoothly execution of scale up and exhibit batches like Justification of specification, QbD elements, MFC etc Must be flexible to work across any market: India, US, OAM, and EM.

Literature search, product understanding, data interpretation for product to be undertaken for development. Design of primary product strategy, preparation of product strategy for discussion with group leader/team leader. Planning and execution of product development work to achieve desired product profile and data compilation Execution and evaluation of various formulation optimization trials and process optimization trials and data compilation Laboratory notebook writing and assistance in documentation of controlled documents and compilation the development data Execution of scale up, exhibit batches, characterization batches, process validation batches and commercial batches at manufacturing locations. Preparation of document for smoothly execution of scale up and exhibit batches like Justification of specification, QbD elements, MFC etc Must be flexible to work across any market: India, US, OAM, and EM.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

The company was established in 2005 by the India Learning Foundation (ILF), a dedicated group of professionals committed to education and the learning community. Inventure is ranked #1 in Karnataka & Bangalore for the last 4 years and Top 4 in India in the Education World C Fore Survey 2022 (Co-Ed Day Schools Category). The institution offers education from Pre-Kindergarten to Senior Secondary (Pre K-12) and is affiliated to the Cambridge Assessment International Education (CAIE) IGCSE, A/AS levels. Inventure Academy, Bangalore's #1 school, is currently looking for enthusiastic teachers who are passionate about teaching and learning. The school aims to inspire students to appreciate and enjoy the learning process. They are specifically seeking experienced and dedicated Middle & Senior School English teachers to conduct high-quality English classes for students in Grades 6-9. The teachers will be responsible for promoting student achievement and engagement, as well as nurturing a love for literature and language among the students.,

About the Opportunity: We are seeking a Research Writer with demonstrated research skills to assist in academic writing, research publication, and content creation within various fields. Individuals from all academic backgrounds are encouraged to apply, provided they possess relevant expertise and practical research experience. Areas of Expertise Required: - Science & Technology - Biometric Technology - Robotic Technology - Biophysics - Cell Theory - Medical Science - Arts, Literature & Humanities - Literature - Arts and Science - Business & Management - General Management - Strategic Management - Corporate Planning - Leadership Research - Art and Science of Management - Marketing & CRM - Marketing Management - Customer Relationship Management (CRM) - Electronic Commerce - Finance & Accounting - Financial Management - Accounting - Finance - Operations & Entrepreneurship - Supply Chain Management - Project Management - Time Management - Entrepreneurship - Legal & Policy - Legal Issues in Business / Management Key Responsibilities: The responsibilities associated with this role include: - Writing and editing academic research papers, project reports, and study materials - Assisting in the development of curriculum content and training modules - Collaborating on research-based academic or professional projects - Ensuring originality, academic quality, and citation accuracy in all content Eligibility Criteria: To be eligible for this position, you should meet the following criteria: - Possess any degree (Bachelors, Masters, or equivalent in any field) - Demonstrate strong research experience (thesis/dissertation writing, academic publications, etc.) - Have knowledge of academic writing standards and referencing styles (APA, MLA, etc.) - Exhibit the ability to work independently and meet deadlines This is a full-time, permanent position suitable for freshers. Benefits: - Health insurance - Provident Fund Work Location: In person,

: Prepare and maintain the Signal Schedule as per Standard Operating Procedures. Identification, Analysis, and Evaluation of safety signals arising from various data sources to determine signals or risks that could result in changes to labels and / or benefit-risk profile of the product. Evaluate the safety information and prepare product specific ADR (Adverse Drug Reaction) Sheet. Author Drug Safety Report (DSR) for Valid signals as per Standard Operating Procedures. Communicate findings from routine and ad hoc signal detection and assessment activities to concerned stakeholders. Contribute to cross-functional initiatives aimed at improving pharmacovigilance capabilities related to signal detection. Maintain awareness on new or revised regulatory requirements and guidelines relevant to Signal Management. Ensure regulatory compliance (quality, procedures, regulations, timeliness, consistency) for Signal Management process. Assist in preparation/revision of SOP, Work instructions, templates and guidance training documents concerning Signal Management. Impart trainings related to Signal Management activities, as and when required Skills Required: Regulatory Medical Writing | Intermediate Medical Literature Review & Analysis | Intermediate Adverse Event Reporting & Signal Detection | Advanced Regulatory Affairs Collaboration | Intermediate Safety Data Analysis & Visualization | Advanced

Literature search, product understanding, data interpretation for product to be undertaken for development. Design of primary product strategy, preparation of product strategy for discussion with group leader/team leader. Planning and execution of product development work to achieve desired product profile and data compilation Execution and evaluation of various formulation optimization trials and process optimization trials and data compilation Laboratory notebook writing and assistance in documentation of controlled documents and compilation the development data Execution of scale up, exhibit batches, characterization batches, process validation batches and commercial batches at manufacturing locations. Preparation of document for smoothly execution of scale up and exhibit batches like Justification of specification, QbD elements, MFC etc Must be flexible to work across any market: India, US, OAM, and EM.

Literature search, product understanding, data interpretation for product to be undertaken for development. Design of primary product strategy, preparation of product strategy for discussion with group leader/team leader. Planning and execution of product development work to achieve desired product profile and data compilation Scheduling the work plan in consultation with group leader/ reporting authority for timely completion of the projects based on priority assigned. Execution and evaluation of various formulation optimization trials and process optimization trials and data compilation Laboratory notebook writing and assistance in documentation of controlled documents and compilation of the development data Execution of scale up, exhibit batches, characterization batches, process validation batches and commercial batches at manufacturing locations. Preparation of document for smoothly execution of scale up and exhibit batches like Justification of specification, QbD elements, MFC etc

Core Purpose of the Role: Personnel handling this profile will be responsible for conducting reactions and delivering final compounds within a fast turnaround time, meeting the specific requirements of both the project and Syngene. The candidate should be capable of independently designing the synthetic scheme for any target and solve chemistry problems. He or she should ensure that the experimental observations are recorded contemporaneously and in compliance with the Electronic Laboratory Notebook (ELN) policies of the project and Syngene. Role Accountabilities: Expected to design a synthetic scheme for any given target and to be proactive in identifying rate limiting steps along with the mitigation strategy. The candidate should be well versed in using literature search engines and predictive synthesis tools Perform synthetic chemistry reactions, reaction workups, purification of the compounds by column chromatography, crystallization, re-crystallization techniques, preparative TLC and operating lab equipments Ensure that the samples generated during synthesis are given for analysis and record subsequent results obtained and update the supervisor / group leader on the progress of synthesis and ensure samples are packed appropriately for shipment Record the observations of experiment/reaction, results, utilization of resources and other activities related to the reaction in the laboratory or e-notebook following guidelines and in timely manner and ensure that the same is handled safely and confidentially. The candidate should be capable of meeting Syngene s productivity expectations (# of compounds/month, # of steps/month and productivity index of around 1. 5) without compromising on safety and quality. The candidate should be capable of synthesizing the final compounds at a faster turnaround time The candidate should have excellent analytical interpretation and purification skills Ensure that they know the SDS of the chemicals they are handling and aware of emergency response procedures in case of accidental spillage, leakage or fire and ensure proper waste segregation as per EHS norms Always follow EHS and quality system requirements in the workplace ensuring individual safety and lab safety Attend all mandatory trainings and update training records as and when trainings are completed Always ensure confidentiality

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher, 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Let s do this. Let s change the world. The Global HEOR Systematic Literature Review (SLR) Leader oversees the development and delivery of systematic literature review activities within Amgen s Global HEOR function. This operational and managerial role includes supervision of a team of Global HEOR SLR Analysts, ensuring high-quality, timely, and scientifically robust literature review outputs. The Global HEOR SLR Leader will align closely with Global HEOR TA Heads in support of global market access and value demonstration for Amgen s products across their lifecycle. Lead, mentor, and handle a team of Global HEOR SLR Analysts, fostering a high-performance culture. Oversee the design, execution, and quality control of systematic literature reviews across therapeutic areas. Supervise the development of research protocols, screening strategies, and data abstraction tools. Collaborate with HEOR TA Heads to align literature review outputs with HEOR strategy. Serve as the functional guide on literature review within HEOR. Ensure consistency with PRISMA, PICOS, and other industry standards for evidence synthesis. Support integration of SLRs into HTA submissions, global value dossiers, and peer-reviewed publications. Continuously improve workflows, tools, and methodologies to enhance review efficiency and quality. Contribute to hiring, training, and performance evaluations within the SLR team. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The HEOR Systematic Literature Review Leader we seek should possess these qualifications. Basic Qualifications & Experience: Doctorate degree in health economics, public health, Epidemiology, Pharmacy, life sciences or related field and 2 years of experience in systematic literature reviews and evidence synthesis in the pharmaceutical, biotech or consulting setting OR, Master s degree in Health Economics, Public Health, Epidemiology, Pharmacy, life sciences or related field and 8 to 10 years of experience in systematic literature reviews and evidence synthesis in the pharmaceutical, biotech or consulting setting OR, Bachelor s degree in Health Economics, Public Health, Epidemiology, Pharmacy, life sciences or related field and 10 to 14 years of experience in systematic literature reviews and evidence synthesis in the pharmaceutical, biotech or consulting setting OR, Diploma in Health Economics, Public Health, Epidemiology, Pharmacy, life sciences or related field and 14 to 18 years of experience in systematic literature reviews and evidence synthesis in the pharmaceutical, biotech or consulting setting 3+ years of experience in team management capacity. Skills & Competencies: Exceptional leadership, mentoring, and project management skills. Excellent English oral and written communication, with ability to tailor content to different key partners; past medical writing experience is a plus Advanced proficiency with systematic review tools and citation databases (e.g., PubMed, EMBASE). Skilled in Microsoft Office (Word, PowerPoint, Excel); experience with EndNote or other reference tools preferred. High attention to detail, quality assurance, and evidence integrity. Innovative use of artificial intelligence to boost efficiency Organizational Behaviors: Solution-oriented with a continuous improvement attitude. Strong interpersonal and customer engagement capabilities. Comfortable working in a distributed team across time zones and cultures. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

This position plays a role in the authoring, compilation and peer review of Amgen s Periodic Aggregate Safety Reports (PASR) e.g. Development Safety Update Report (DSUR), Periodic Benefit Risk Evaluation Report (PBRER)/Periodic Safety Update Report (PSUR), Semi Annual Safety Update Report (SSUR), Periodic Adverse Drug Experience Report (PADER/PAER), Device PSUR, and country specific reports e.g. Korea PSUR, Brazil PSUR and Colombia Clinical Research Annual Safety Report Submission and Evaluation form. In compliance with global regulatory requirements. This role supports the end-to-end writing and documentation process and ensures timelines are met. Key Responsibilities: Compilation and authoring of PASRs Coordinate and schedule all meetings with cross-functional stakeholders to ensure effective collaboration and alignment Drive report timelines and escalate risks or delays to team leads or management Collaborate with cross-functional stakeholders and external business partners to collect PASR contributions and compile into PASR template. Author safety content for all PASRs in collaboration with Therapeutic Area Safety scientists Conduct peer QC of safety authored sections, coordinate Amgen review and resolve comments and initiate approval workflows. Maintain and archive accurate records and documentation throughout the report process. Review and approve published report versions (i.e. blinded, unblinded, EU FDA, Rest of World). Manage report distribution to Contract Research Organizations (CROs) and Business Partners (BPs) Ensure adherence to established timelines, regulatory guidelines and applicable standards, styles, guidelines and processes Peer review/quality review of all PASRs within established timelines with adherence to applicable guidelines and processes, using appropriate checklists Maintain and develop current knowledge of regulatory guidelines, technological advances and industry standards Generate PASR metrics, including Key Compliance Indicators (KCIs) and Key Performance Indicators (KPIs). Literature Management Process May assist with Literature Management activities as required Basic Qualification and Experience: Master s degree or Bachelors degree with 5 years of experience

Career Category Safety Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Group Purpose Group is accountable for global literature surveillance activities for all Amgen portfolio of products. Responsible for performing the weekly review of literature articles for signal detection and identification of safety reports. Job Summary This position is responsible for performing routine weekly reviews of literature articles retrieved from Embase, Medline, and BIOSIS, which are the bibliographic databases used for Amgen s global literature surveillance. The review supports signal detection for all Amgen portfolio of products and identification of individual case safety reports (ICSRs) for marketed products. Key Responsibilities: Literature Management Process Perform review of literature results retrieved and imported into literature citation management system on a weekly basis and determine if minimum criteria for ICSR is met for marketed products Perform review of literature results to determine if article contains new aggregate safety information in support of the periodic report and/or signal detection Determine whether the full text article needs to be ordered and order them if further information is needed to confirm if citation meets criteria for ICSR or for signal detection Flag articles containing new aggregate safety information for TA Safety to perform secondary review Request Local Safety Officer to provide English translation if the article is not in English Notify business partner of articles received, if applicable Perform retrospective quality checks on the quality of the literature review performed by team Support audits and inspections Collaborate with Case Management and TA Safety on process improvement initiatives Proactively proposes and system and process improvement ideas Periodic Reporting Process May assist with quality control of periodic reporting activities as required. Extract list of citations for inclusion in periodic reports Key Activities Responsible for routine review of literature articles as part of the global literature surveillance process Assist with quality control of periodic reporting activities Support audits and inspections by extracting requested citations from literature citation management system Knowledge and Skills Knowledge of product profiles for products assignment Ability to identify literature articles containing ICSR criteria or aggregate safety findings supporting signal detection Ability to order full text articles where needed Ability to receive feedback from Case Management and TA Safety and optimize quality of literature review Demonstrate knowledge of global aspects of pharmacovigilance Strong knowledge of processes and global regulations for pharmacovigilance and literature surveillance Ability to effectively manage competing priorities and timelines Strong knowledge of literature citation management systems and platform used to configure search strategies Experience in use of AI and prompts would be useful CONTRIBUTION: Ensures Amgen remains in compliance and maintains high quality global literature review process Responsible for the timely completion of review of weekly literature results Education & Experience (Basic) 5-9 years of pharmaceutical, biotech or regulatory authority experience in a research and development setting. Knowledge of bibliographic databases and direct literature review experience (preferred) What you can expect from us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Career Category Safety Job Description Job Summary Responsible for performing adverse event/product complaints correlation analysis and post market surveillance and perform literature and regulatory intelligence review. Prepare and provide metrics for management reviews, as well as data pulls and applicable sections for Global Periodic Aggregate Safety Reports, Device Periodic Safety Update Reports (PSUR), Medical Device Regulation (MDR) and Clinical Evaluation Reports (CER). Roles and Responsibilities Key Activities Working under the supervision of the Post Market Surveillance and Trending Lead, the Combination Product & Medical Device Safety Vigilance Specialist will be responsible for: Regulatory Intelligence Review Review Regulatory updates from GPS PV Intelligence for impact to Combination Product Safety (CPS). Literature Review Perform the review of literature search results for the applicable devices. Post-Product Risk Periodic Review Pull data from database review AEs and evaluate any changes to P2 values. External Safety Data Review Pull data from MAUDE (FDA Manufacturer and User facility device experience) and FAERs database. Product Complaint (PC) Trending Correlation with Adverse Events (AE) Evaluate AEs co-reported with PC excursions identified from monthly PC holistic review to assess impact to patient and user safety (i.e., safety concerns or new harms). Reconcile AE lot excursions with PC lot excursions to support PC trending deep dives Post-marketing Surveillance of Combination Products and Medical Devices Pull data to support post marketing surveillance activities for combination products and medical devices. Metrics Pull, analyze and provide metrics for various governance forums. Support audits and inspections, as appropriate. Required Knowledge and Skills: Safety experience in biotech or pharmaceutical industry. Complaints or complaints trending within a development, manufacturing, or post-market environment. Knowledge of product complaints and adverse events intake and processing process. Ability to pull and analyse product complaints and/or adverse events data per request. Knowledge of medical devices or combination products, including device safety monitoring regulations and standards. Very strong knowledge of post market safety reporting regulations for medical devices/combination products globally. Data querying skills and experience with data visualizations tools such as Tableau, Power BI, or Python. Excellent interpersonal and teamwork skills. Critical scientific thinking and problem solving with attention to detail. Working knowledge of Microsoft Suite (Outlook, Word, Excel, PowerPoint). Preferred Knowledge and Skills: Knowledge of combination products and medical devices, including device safety monitoring regulations and standards. Ability to perform data analysis and derive insights. Organizational savvy and ability to operate effectively in a matrix environment. Prioritization and time management skills. Basic Qualifications: Doctorate degree and 8+ years of Post market surveillance and data analysis experience OR Master s degree or Bachelor s degree and 9+ years of Post market surveillance and data analysis experience .