Posted:3 months ago|
Platform:
Hybrid
Full Time
Qualification & Experience B. Tech / BE 5+ years of relevant experience Proven ability to plan and execute workload in a pressurized & dynamic environment. ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines. Technical skills Strong Knowledge in OS administration processes and concepts. Ability to direct and guide team to resolve crisis situations within prescribed SLAs Analytical skills Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification. Process skills Ability to resolve service requests. Strong attention to detail and the ability to follow processes. ROLES AND RESPONSIBILITIES Providing out of hours cover as agreed with the Team Leader Ensuring consistency across staging/production and Disaster recovery systems as defined in SLA for each setup. Escalating hardware and system-level problems to AMC Vendors. Quarterly patching and firmware activity on IBM VIO and Aix Lpar. Configure, Control and Monitor all IBM servers through HMC Attending Hardware failures. Disks, Memory, Power supply, etc. Performing filesystem management like Mirroring, striping through LVM. Attending Software Issues. OS level problems, SSH problems. Providing CPU, Memory and core utilization of Aix LPAR on daily basis. Performing log movement as per bank policy and managing log movement inventory Working on the requests of development and support team on staging and UAT setup Hardening of servers as per bank policy User administration of all servers Monitoring operating system utilization patterns and preparing reports. Should perform DNS or host entry and as per the customer request. Monitoring servers for hardware errors like hard disk, RAM, CPU failures/warnings, notifying appropriate service providers, and working on the same until closure. Monitoring DC and DR SRM (Site Recovery Manager) sync status Interface proactively with other Infrastructure support teams such as Database, Network, Storage, Monitoring etc. Document issues and associated resolutions to problems Prepare documentation and presentation of progress reports to customers
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