Linux Technical Support - L1

You are an experienced L1 Engineer joining our team in Bhopal location. You have proven experience in a 24/7 support environment and a strong background as a Production Support Engineer or similar role. Your primary responsibility will be working on-site at the customer's location, ensuring effective support and collaboration. You should possess basic/intermediate knowledge of IT infrastructure, including networks, servers, and databases. Proficient in troubleshooting hardware and software issues, certifications in relevant technologies such as ITIL, Microsoft, Linux admin, or Cisco are a plus. Excellent communication and interpersonal skills are essential for interacting with end-users, gathering information about reported issues, and providing clear technical solutions. Your expertise in Linux operating systems and experience in providing production support for end customers are crucial. You are skilled in deploying applications in production environments and using monitoring tools to ensure system performance and reliability. Your roles and responsibilities include: - Basic Linux Knowledge: Familiarity with Linux operating systems, basic commands, and file system navigation. - Production Support: Troubleshoot and resolve production issues for end customers. - Deployment: Skilled in deploying applications error-free in production environments. - 24/7 Support: Comfortable working in a 24/7 support environment. - Monitoring: Proficient in monitoring tools for system performance and reliability. - Customer Support: Strong communication skills for troubleshooting support. - Documentation: Maintain accurate records of issues and resolutions. - Ticketing Systems: Experience with ticketing systems like JIRA, ServiceNow. - Problem-Solving Skills: Handle common issues and escalate complex problems. - Server Management: Manage physical servers, including setup, maintenance, and troubleshooting. - On-Site Experience: Provide on-site support and ensure customer satisfaction. Your secondary skills include: - Time Management: Manage tasks effectively to meet deadlines and SLAs. - Customer Service Orientation: Focus on providing excellent support. - Basic Scripting: Knowledge of basic scripting to automate tasks. - Adaptability: Adapt to new tools and technologies. - Stress Management: Remain calm under pressure, especially during critical incidents.,