Managing incidents as per ITIL incident management process. Assist in the development design and implementation of technical support systems. Skilled in installation and troubleshooting problems encountered on OS (Linux/Windows) and Middleware and application level (Apache Web Server, IIS, Apache Tomcat, Nginx, Postfix, Load balancing, reverse proxy etc) by giving apt solutions. Working knowledge Virtual Hypervisor management (Xen/Oracle VM, KVM or VMware). Basic knowledge of public cloud management like AWS, Azure etc Patch management, deployment, and server upgradation (Linux/Windows). Basic understanding of network protocols (Linux/Windows). Knowledge in both Linux (Bash, Perl, and/or Python) and Windows (PowerShell, batch, and/or VBScript). May have to provide services in a 24*7 environment to supervise over the troubleshooting problems encountered at any instance of the day. Work and monitor the local backup and recovery process on daily basis. Assist in the developing standards, guidelines procedures for network support. Documenting incident management procedures. Qualification Bachelors degree preferably in Computer Science. Preferred Skills Good written/verbal and interpersonal skills. Willingness to work in 24 x 7 rotational shifts. Good knowledge on operating systems (Linux and Windows). Good knowledge of monitoring tools. Proven ability to fix moderate to complex issues related to hardware and software. Basic knowledge of public cloud management like AWS, Azure etc Working knowledge on Ticketing Tools (OTRS/JIRA). Efficient Team player. Preference for immediate joiners.

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