Learning Platform Specialist

• Support the internal administration of our Learning Management Systems and Learning Experience Platforms (

  Docebo, KnowBe4

  ,

  LinkedIn Learning,

  and

  Hone

  ), including active user management, system configuration, course uploads, learner enrollment, and platform notifications.
• Serve as the

  primary point of contact

  and troubleshoot employee tickets regarding internal learning platform issues.
• Develop and implement standard processes for group and campaign management, automated course enrollment, and completion tracking.
• Assist in

  maintaining accurate and up-to-date training records

  in partnership with the expanded Learning team and relevant stakeholders.
• Develop and maintain Standard Operating Procedure (SOP) documentation for all internal platform processes and procedures.

• Maintain a centralized repository for training resources and project folders, ensuring clear and easy access and version control.
• Assist in gathering and organizing data from learning platforms and training surveys to support learning metrics and quarterly reporting.
• Actively engage in team efforts to support talent development and grow the culture of learning at ModMed.
• Develop and maintain updated employee-facing FAQs and relevant support documentation.

Skills & Requirements:

• Education:

  Bachelors degree in Computer Science, Information Systems, Educational Technology, HR
• Minimum of

  3 years of active experience

  in an L&D function, HR, or other corporate training environment.
• Proven hands-on experience as an administrator or power-user of a

  Learning Management System (LMS)

  .
• Familiarity with

  HTML/CSS

  for customizing the LMS user interface and troubleshooting content display issues.
• Knowledge of

  SCORM and xAPI standards

  for uploading courses and tracking third-party course content.
• Highly developed

  attention to detail

  and

  excellent business English communication skills, verbal and written

  .
• Willingness to work

  12:00 PM to 9:00 PM IST

  to overlap with global teams,

  on-site Monday through Thursday

  .

• Direct experience with

  Docebo (LMS)

• Experience managing learning paths and content on a

  Learning Experience Platform (LXP)

  ,

  LinkedIn Learning

  .
• Experience working with international teams and cross-cultural collaboration.
• Experience using collaborative tools, including Google Docs, Slides, Sheets, and Slack.
• Experience and

  enthusiasm for using AI at work

  , such as Google Gemini.