Learning Operations Analyst

Skill required: Learning - Learning Operations
Designation: Learning Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture Learning Delivery is transforming Delivery services, creating a seamless experience for the Accenture client and a better experience for learners. A new, streamlined operating model, aligning Central and Local teams into one global delivery organization, allows us to leverage deep expertise across teams, providing enhanced planning and execution services. Also, we are focusing on our end-to-end technology strategy, aligning tools and processes ensuring ease of access for our clients and learners to our enhanced services. The Onsite Analyst works closely with regional Onsite lead to execute session requirements and managing on ground activities. They are responsible for understanding the session requirements and execute them with the help of team members. Also, they will monitor all the activities and resolve issues or escalate where necessary. KEY RESPONSIBILITIES • Organize and ensure all sessions are manned and end to end support is provided • Pro-actively escalate potential serious / high-level issues - categorically highlighting bases on the sensitivity of the scenario • Manage on ground activities and prepping for session • Be a medium between all stakeholders, vendors, faculties etc. at all points during the session • Provide session support during shortage of coordinators or during instances where in the session planners request • Work with other execution teams to ensure on the day of the session the delivery goes seamlessly • Liaise with other teams outside of Delivery as needed • Maintain good relationship with our Vendors and Session Planners • Upskill themselves by registering to trainings in myLearning • Take regular feedback from Supervisor/Career Counsellors in terms of performance Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.
What are we looking for? •Collaboration and interpersonal skills •Written and verbal communication •Ability to establish strong client relationship •Ability to manage multiple stakeholders •
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts • • Stakeholder Management • Strong written and verbal communication skills • English language proficiency required • Multi-cultural awareness • Critical thinking / problem solving skills • Conflict resolution, facilitation, negotiation • Good time management skills