Learning Operations Analyst

Job Description

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Training Administrator Analyst will interact with client resources via email, phone call, instant messaging, etc. and will open a new case or search for an existing case to update in the Workday system (or other system of record).Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for HR Experience a plusProblem Solving Service Quality ManagementWorkday or Learning Management System (LMS) Experience a plusMS Office Experience Strong MS Office and Excel skills with focus on data analyticsExperience with problem solving and issue resolutionEducation Equivalent Bachelor or GraduateExperience 2-3 yrs. business experience with similar background 2-3 yrs. Human Resource experience with similar backgroundExposure to BPO or call center industryResults & detail-orientedStrong communication/organizational skillsKnowledge/Skills Requirements:Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skillsEnglish requiredProfessional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Roles and Responsibilities: Learning AdministrationLoad Curriculum rules into notification systemAdminister Course InformationRegister users for CourseManage RegistrationSupport Learning Delivery InquiriesAssist learners resolve overdue learning activities Qualification Any Graduation