Learning Experience & Excellence Lead

As a proactive individual passionate about leading the transformation of processes with a digital-first approach, your expertise lies in delivering successful outcomes in the realm of digital solutions and customer experiences. You excel at inspiring teams and enhancing their performance, fostering a culture of curiosity, creativity, and teamwork. Embrace this opportunity to challenge norms and innovate in a dynamic environment. **Key Responsibilities:** - Support the running and evolution of the global community of practice for the specific service area. - Assess the effectiveness of operational activities using analytical tools like Kaizen, Six Sigma, DMAIC, etc., to propose waste-elimination & improvement initiatives. - Drive a Continuous Improvement culture with Lean Six Sigma methodology for sustainable enhancements. - Coordinate and supervise global standard operating procedures and reviews. - Develop capacity reporting and measurement to understand service throughput. - Establish and manage the backlog of experiential service improvements, collaborating with the Global Solution Owner. - Propose measurement standards and approaches for service area in conjunction with the Global Experience Owner. - Coordinate plans to measure and enhance service levels at various levels. - Act as a focal point for improvement or global alignment of local operating procedures. - Play a pivotal role in driving continuous improvement, quality, service, and cost performance. **Projects:** - Lead sophisticated projects and achieve key targets across teams. - Act as a Subject Matter Expert in continuous improvement, engaging with all levels of operations teams. - Oversee and manage OpEx projects focused on cost reduction through productivity and quality enhancement. - Collaborate with project teams for the practical implementation of CI ideas, reducing waste and delivering savings. - Manage internal and external resources as required for projects. - Identify, prioritize, and mitigate project risks and issues while advancing projects. - Create and maintain Project charters and cases, presenting project status reports. **Required Skills & Experience:** - Bachelor's Degree or equivalent in Economics, Business, Finance, Accounting, or related field with language skills. - 4+ years of experience in P&C services and systems, business analysis, process development, and supporting P&C business. - 2+ years of project management experience in agile and waterfall methodologies. - Proficiency in business processes, IT systems related to P&C, and Microsoft Office skills. - Hands-on experience with LSS, BPMN, Task and Process mining Tools, Power BI, and project management toolsets. - Certification or experience in Project Management, Process Improvement, Automation, LEAN/Six Sigma is preferred.,