Learning & Development Lead

Key Responsibilities

• Facilitate full day sessions across levels on a variety of strategic topics, both face to face & Virtual
• Conduct learning need analysis, and recommend learning solutions
• Play a key role in the creation of new Lab offerings across a variety of domains
• Work as part of a highly collaborative team, promoting teamwork and high-quality deliverables/ communication of learning programs
• Articulate the vision and value of the learning programs to internal audiences and clients
• Collect, organize and share content across the global community of practice
• Present data on the progress on the learning plans, investment summary, quality of programs and business impact with respect to the assigned location/accounts/stakeholders
• Highlight Location nomination status to Zonal Learning Leaders to enable maximum participation at the location
• Handle all Location learning related escalations as the 1st level POC and ensure timely resolution as well.
• Organize planned reviews for respective segment with the segment Owners, HR Partner and executive Sponsor and Biz Location Leaders.
• Best Practice sharing, process improvement and standardize approach to deployment.
• Support in Communication and Branding of Segment programs and other learning initiatives
• Build valued relationships consistently, enabling on-going and effective partnerships focused on achieving shared objectives for the learning team.
• Should have good understanding of business challenges and business functionality from a BPM standpoint

Preferred candidate profile

Essential Skills:

• A combination of strong facilitation skills, business knowledge, and familiarity with consultative techniques.
• Excellent written and oral communications skills
• Should be proficient in PowerPoint/excel and other MS Office tools
• Should have a flair for creative designing and business writing

Desired Skills

• Demonstrated success at managing stakeholders at various levels of seniority in a matrix organization
• Broad understanding of concerns and issues faced by senior executives & leadership
• Ability to work independently, proactively and operating effectively in ambiguity
• Ability to multi-task, prioritize and meet timelines of deliverables
• Ability to handle pressure situations
• High on networking and collaboration skills
• Meticulous & Closure orientated
• Flexible and ability to stretch in 24/7 environment
• Analytical Skills
• Project Management skills
• Solution Oriented
• Willing to travel between various delivery centers at the location and across country
• Ability to make decision in time sensitive ambiguous situations
• Good team player with willingness to learn and drive to achieve