Learning and Development (Consultant)

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin, Twitter

About the role

• Zeta is looking for an L&OD Consultant will be responsible for the end-to-end management of LMS at Zeta, ensuring seamless platform operations, content curation, system enhancements, and analyticsdriven decision-making. The incumbent will also be responsible for data analytics, dashboard creation, and learning insights while ensuring compliance and alignment with learning structures.

Responsibilities

• Own the complete operations and maintenance of Zetas LMS, ensuring a seamless learning experience for all users.
• Act as the go-to LMS expert for the in-house learning team, providing training and support for content creation and platform navigation.
• Curate, organize, and manage digital learning content, ensuring alignment with organizational learning structures.
• Ensure that learning programs and courses are effectively structured and assigned within the LMS to maximize accessibility and impact.
• Troubleshoot UI/UX issues, navigation challenges, and stakeholder queries to enhance platform usability.
• Regularly coordinate with the LMS provider to stay updated on new features and drive system enhancements.
• Conduct periodic training sessions for Learning Partners, People Partners, and Business Stakeholders to maximize LMS adoption.
• Develop walkthroughs, tutorials, and best practice guides to help employees effectively use the platform.
• Act as the custodian of learning data, ensuring accuracy and accessibility for reporting and insights.
• Utilize Microsoft Office Suite and other analytics tools to track and visualize learning metrics.

Skills

• Functional Skills: Hands-on experience managing LMS operations, content structuring, and troubleshooting.
• Advanced proficiency in MS Office Excel: Formulas, Pivot Tables, Automation, Logicbased Calculations, Dashboards, and Visualization tools.
• Strong ability to engage with business leaders, Learning Partners, and employees, ensuring effective knowledge transfer and adoption.
• Ability to proactively identify system improvements, troubleshoot issues, and drive efficiencies in the learning ecosystem.
• Understanding of L&D principles, instructional design, digital learning trends, and enterprise learning needs.

Experience and Qualifications

• Experience - 2-3 years of experience.
• Qualification - Masters in Human Resources or similar from a reputed institute.
• Knowledge and experience with Learning Management Systems and Tools for at least 2 years (e.g., Success Factors, Absorb, Cornerstone, Docebo, Disprz or similar)
• Demonstrated experience in consulting and partnering with functional teams, business stakeholders and senior leaders.
• Preference - FinTech, Technology, SaaS, or Product-based companies.

Life At Zeta

• At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is People Must Grow. We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore life at zeta.

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