Leadgen caller - (1yr exp) -Onsite Leadgen

Company Description

NoBrokerHood is a technologically advanced system aimed at making life secure and convenient for gated societies. Founded in 2018 as a subsidiary of NoBroker, Indias first prop-tech unicorn, NoBrokerHood secures over 50 lac families across 21,000+ societies. The platform caters to all society stakeholders with features for Admins/Management Committee members, Guards, and Residents, and offers services ranging from home maintenance to property transactions. It is the only community management app with Level 1 PCI-DSS Certification, ensuring top-level data security and privacy.

Role Description

This is a full-time off-site role for a Caller - Inbound & Outbound based in Bengaluru. The Caller will be responsible for handling incoming and outgoing calls, addressing customer inquiries, providing information about the platform, and resolving issues. They will also maintain records of customer interactions, process customer accounts, and follow communication procedures and guidelines.

Qualifications

• Excellent verbal communication and interpersonal skills
• Experience in customer service, call center, or a related field
• Basic computer skills and experience with CRM software
• Strong problem-solving skills and the ability to handle challenging situations
• Ability to work well in a team and independently
• High school diploma or equivalent; bachelor&aposs degree is a plus
• Fluency in English; additional language skills (e.g., Hindi, Kannada) are a bonus
• Hindi is mandatory