4 Leadership Roles Jobs

The Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journeyfrom onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention. The ideal candidate will possess deep expertise in the Tracxn platform, proactively address customer needs, and work cross-functionally to optimize engagement strategies. They will play a pivotal role in identifying churn risks, implementing retention initiatives, and deliver exceptional service and value. Key Responsibilities : Customer Engagement & Onboarding Oversee customer engagement functions, including onboarding, query resolution, driving engagement, and managing renewals. Onboard new customers, communicate platform functionality, and provide updates on new features. Ensure seamless platform adoption and customer satisfaction. Product Expertise & Implementation Develop an in-depth understanding of the Tracxn platform and product offerings. Educate customers on platform capabilities and best practices. Drive the execution of customer engagement initiatives and projects. Relationship & Retention Management Build and maintain strong relationships with customers, ensuring their requirements are met. Identify key reasons for customer churn and implement strategies to prevent it. Collaborate with internal teams (Analyst, Finance, and Legal) to streamline customer engagement processes. What We Are Looking For? 2 - 5 years of experience in customer engagement, or customer success, preferably in a B2B SaaS environment. Excellent written and verbal communication skills with Phone and email etiquettes to effectively address customer queries Have "Customer Empathy" - ability to identify and understand a customer's situation and motives Thorough understanding of customer lifecycle processes in a B2B SAAS company Shift Timings: APAC (9AM - 6PM shift) What You Can Expect at Tracxn? Meritocracy-driven, transparent cultureno office politics. Work with like-minded, intellectually curious professionals. High-paced learning environment with continuous mentorship to help you achieve your peak potential.

The Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journeyfrom onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention. The ideal candidate will possess deep expertise in the Tracxn platform, proactively address customer needs, and work cross-functionally to optimize engagement strategies. They will play a pivotal role in identifying churn risks, implementing retention initiatives, and deliver exceptional service and value. Key Responsibilities : Customer Engagement & Onboarding Oversee customer engagement functions, including onboarding, query resolution, driving engagement, and managing renewals. Onboard new customers, communicate platform functionality, and provide updates on new features. Ensure seamless platform adoption and customer satisfaction. Product Expertise & Implementation Develop an in-depth understanding of the Tracxn platform and product offerings. Educate customers on platform capabilities and best practices. Drive the execution of customer engagement initiatives and projects. Relationship & Retention Management Build and maintain strong relationships with customers, ensuring their requirements are met. Identify key reasons for customer churn and implement strategies to prevent it. Collaborate with internal teams (Analyst, Finance, and Legal) to streamline customer engagement processes. What We Are Looking For? 2 - 5 years of experience in customer engagement, or customer success, preferably in a B2B SaaS environment. Excellent written and verbal communication skills with Phone and email etiquettes to effectively address customer queries Have "Customer Empathy" - ability to identify and understand a customer's situation and motives Thorough understanding of customer lifecycle processes in a B2B SAAS company Shift Timings: EMEA+US (2PM to 11 PM shift) What You Can Expect at Tracxn? Meritocracy-driven, transparent cultureno office politics. Work with like-minded, intellectually curious professionals. High-paced learning environment with continuous mentorship to help you achieve your peak potential. Founders : Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB). Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

The Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journeyfrom onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention. The ideal candidate will possess deep expertise in the Tracxn platform, proactively address customer needs, and work cross-functionally to optimize engagement strategies. They will play a pivotal role in identifying churn risks, implementing retention initiatives, and deliver exceptional service and value. Key Responsibilities : Customer Engagement & Onboarding Oversee customer engagement functions, including onboarding, query resolution, driving engagement, and managing renewals. Onboard new customers, communicate platform functionality, and provide updates on new features. Ensure seamless platform adoption and customer satisfaction. Product Expertise & Implementation Develop an in-depth understanding of the Tracxn platform and product offerings. Educate customers on platform capabilities and best practices. Drive the execution of customer engagement initiatives and projects. Relationship & Retention Management Build and maintain strong relationships with customers, ensuring their requirements are met. Identify key reasons for customer churn and implement strategies to prevent it. Collaborate with internal teams (Analyst, Finance, and Legal) to streamline customer engagement processes. What We Are Looking For? 2 - 5 years of experience in customer engagement, or customer success, preferably in a B2B SaaS environment. Excellent written and verbal communication skills with Phone and email etiquettes to effectively address customer queries Have "Customer Empathy" - ability to identify and understand a customer's situation and motives Thorough understanding of customer lifecycle processes in a B2B SAAS company What You Can Expect at Tracxn? Meritocracy-driven, transparent cultureno office politics. Work with like-minded, intellectually curious professionals. High-paced learning environment with continuous mentorship to help you achieve your peak potential. Founders : Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB). Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

Location: HSR Layout , Bangalore Company: Tracxn Job Type: Full-Time About Us: Tracxn (www.tracxn.com) is a Bangalore-based product company providing a research and deal-sourcing platform for Venture Capital, Private Equity, Corp Dev, and other professionals working around the startup ecosystem. We are a team of 750+ working professionals serving our customers across the globe. Our clients include Andreessen Horowitz, Google, Samsung, Matrix Partners, and Citi among others. Position Overview: The Program Manager - HR and Talent acquisition will lead and optimize the recruitment process, ensuring the department attracts and hires top talent. This role requires a strategic thinker with strong project management skills and a deep understanding of recruitment best practices.The candidate should also have a strong grip on strategizing learning and development programs and running Training schedules. Key Responsibilities: Recruitment Strategy Development: Design and implement effective talent acquisition strategies aligned with organizational goals. Collaborate with hiring managers to understand staffing needs and develop job descriptions. 2. Program Management: Oversee the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding. Develop and manage recruitment metrics to assess program effectiveness and identify areas for improvement. 3. Stakeholder Engagement: Partner with Recruitment Ops to refine selection criteria and interview processes. Provide guidance and training to hiring teams on best practices for candidate evaluation and selection. 4. Candidate Experience: Enhance the candidate experience throughout the recruitment process, ensuring timely communication and feedback. Implement initiatives to improve diversity and inclusion in hiring practices. 5. Market Research and Analysis: Stay updated on industry trends and competitive practices in talent acquisition. Conduct market analysis to inform salary benchmarking and recruitment strategies. 6. Learning and Development Qualifications: Bachelors degree from tier 1 institution.Masters degree preferred. 3-5 years of experience in talent acquisition program management, Employee engagement activities Strong project management skills and experience in leading recruitment initiatives. Excellent communication and interpersonal skills Proficiency in Learning and development and Training strategies. Application Process: Interested candidates can apply on careers@tracxn.com / Naukri Job portal.