Lead Workday AMS and Change release Consultant

Role & responsibilities

The AMS Liaison, Change and Release Consultant is responsible for managing and coordinating the release and change management processes within the Application Management Services (AMS) landscape. This role serves as the primary liaison between internal business units, AMS partners, and IT teams, ensuring smooth delivery of system updates, patches, and enhancements. The consultant will oversee the change control process, mitigate risks, and ensure compliance with organizational and regulatory requirements. Additionally, this role facilitates communication between stakeholders, ensuring seamless implementation of Workday and other enterprise system updates.

AMS Liaison & Stakeholder Coordination

• Act as the primary point of contact between AMS providers and internal business teams.
• Coordinate with HR, IT, and AMS partners to prioritize and implement system changes.
• Ensure alignment between business objectives and AMS service delivery.
• Communicate updates, release schedules, and post-deployment feedback with stakeholders.
• Facilitate issue resolution between AMS partners and internal teams.

Change & Release Management

• Develop, implement, and enforce change management processes for Workday and other enterprise applications.
• Monitor and control release schedules to minimize business disruption.
• Conduct impact assessments and risk analysis for system updates and changes.
• Ensure thorough documentation of all change requests, approvals, and implementation details.
• Coordinate user acceptance testing (UAT) and deployment verification processes.

Incident & Problem Management

• Manage incidents related to system changes, ensuring timely resolution.
• Analyze recurring system issues and collaborate with AMS providers for long-term fixes.
• Maintain records of incidents and resolutions for continuous improvement efforts.
• Implement proactive measures to prevent system downtime or performance issues.

Compliance & Governance

• Ensure that all system changes adhere to compliance regulations (e.g., GDPR, SOX, SOC).
• Maintain audit logs of changes and releases for regulatory reporting.
• Develop and enforce governance frameworks to manage system modifications effectively.
• Conduct periodic reviews of change management policies and update as needed.

Training & Process Improvement

• Educate business users on change and release processes to improve adoption.
• Identify opportunities to streamline change management workflows.
• Develop best practices and standard operating procedures for change and release activities.
• Train internal stakeholders on AMS engagement protocols and governance models.

Other Job Duties and Responsibilities:

• Performs other related duties as assigned.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Preferred candidate profile

• Bachelors degree in Information Systems, Business Administration, HR Technology, or a related field.
• 4–6 years of experience in change management, release management, or AMS coordination.
• Experience working with Workday, ERP systems, or enterprise cloud applications